Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (104) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 263 reviews)); "Benefits are great" ((in 146 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 94 reviews)); "Great leadership and company path" ((in 79 reviews)); "great team and people to work with" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 41 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

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Genesys

Genesys reviews

4.2

82% would recommend to a friend

(2,700 total reviews)

Tony Bates

91% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,700 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jun 2, 2026

Great employer

Lead devops engineer

Recommend

CEO approval

Business Outlook

Pros

Good experience working with genesys

Cons

No cons as of now

4.0

Jun 1, 2026

Generous PTO and good work-life balance

Senior techincal support engineer

Recommend

CEO approval

Business Outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

4.0

Jun 1, 2026

Good work-life balance, but pay is below average

Principal full stack developer

Recommend

CEO approval

Business Outlook

Pros

Good Work Life Balance No Pressure from Management

Cons

Below par pay Not many new/upcoming projects

Viewing 1 - 3 of 2,700 Reviews

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Jobs at Genesys

Product Marketing Manager

QA Automation Developer (Java)

Administrative Assistant III

CA$150K - CA$197K /yr

(Employer provided)

View job

Sr. Software Developer, Platform & Tooling

Toronto

CA$109K - CA$142K /yr

(Employer provided)

View job

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Great employer

Generous PTO and good work-life balance

Good work-life balance, but pay is below average

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