Does Germain Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Germain Hotels employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Germain Hotels. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Germain Hotels?

76% of Germain Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Germain Hotels 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Germain Hotels?

Front Desk Agent (7) , Guest Service Agent (7) , Night Auditor (7) , Server (6) , Laundry Attendant (3) , Assistant Food and Beverage Manager (2) , Front Desk Receptionist (2) , Guest Services Agent (2) , Housekeeper (2) , Maintenance Manager (2) , Maintenance Technician (2) , Reservations Agent (2) , Supervisor (2) , Valet Parking (2)

What are the pros of working at Germain Hotels according to real employee reviews?

"Friendly Work Environment" ((in 7 reviews)); "Nice people and very helpful and understanding" ((in 6 reviews)); "Friendly coworker , paid well, that’s it" ((in 4 reviews)); "Great culture." ((in 3 reviews))

What are the cons of working at Germain Hotels according to real employee reviews?

"On call during slow seasons, low pay" ((in 8 reviews)); "Poor management" ((in 5 reviews)); "Low salary compared to Marriott and other Big Names, while doing more on the job." ((in 5 reviews)); "The employees benefits could be better." ((in 3 reviews))

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Germain Hotels

Germain Hotels reviews

4.2

76% would recommend to a friend

(92 total reviews)

Christiane Germain & Jean-Yves Germain

87% approve of CEO

70% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Senior management

3.8

Career opportunities

3.6

Work/Life balance

3.2

Compensation and benefits

Germain Hotels has an employee rating of 4.2 out of 5 stars, based on 92 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Germain Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

92 reviews

5.0

Jan 27, 2026

Mercer

Guest service agent

Recommend

CEO approval

Business Outlook

Pros

Great co-workers and guest are generally always respectful.

Cons

You will be standing on your feet the entire shift 30 min break

Germain Hotels Response

4mo

Hello, thank you for your feedback! It truly means a lot to us to know we’ve made your experience a positive one. We’re thrilled to hear that you appreciated our team spirit! We understand the importance of this and are thrilled to know of your satisfaction. Feel free to share any suggestions you might have to help us keep improving—your input is always valuable. Thanks again for being part of the team. Wishing you continued success in the future!

2.0

Jan 6, 2026

Good to start

Conference porter

Recommend

CEO approval

Business Outlook

Pros

Good tips Flexible hours Close to downtown

Cons

Stressful job Toxic environment Poor management Poor communication

Germain Hotels Response

4mo

Hello, thank you for taking the time to share your experience with us. We’re sorry to hear that it didn’t meet your expectations. We take your feedback very seriously and understand the concerns you’ve raised. Your input helps us improve, and we’re always looking for better ways to support our team members. If you’d like to discuss this further, feel free to reach out to us at hr@germainhotels.com. Thank you again for your honesty. We wish you all the best moving forward!

5.0

Dec 11, 2025

Love this hotel and the people in it!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everyone works very hard and enjoys themselves, and it shows! Great vibes.

Cons

No complaints here, grateful to have known them.

Viewing 1 - 3 of 92 Reviews

Jobs at Germain Hotels

Assistant Guest Service Manager