Does Gexel pay their employees well?

According to anonymously submitted Glassdoor reviews, Gexel employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Gexel. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gexel?

66% of Gexel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gexel 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Gexel?

Customer Service Representative (59) , Customer Service Agent (7) , Sales Representative (7) , Customer Service Representative (CSR) (6) , Customer Service (5) , Team Leader (4) , Agent (3) , Conseiller Clientèle (3) , Operations Manager (3) , Travel Consultant (3) , Agent Service clientèle (2) , Call Center Agent (2) , Call Center Representative (2) , E-commerce Agent (2) , Sales Associate (2)

What are the pros of working at Gexel according to real employee reviews?

"The company has flexible hours which makes it a good option for a student side job." ((in 7 reviews)); "Friendly people and complementary Fam trips." ((in 7 reviews)); "Work from home, friendly staff" ((in 7 reviews)); "good managers and alright team mates." ((in 4 reviews)); "Efficient trainings." ((in 4 reviews))

What are the cons of working at Gexel according to real employee reviews?

"Pay is low" ((in 16 reviews)); "They will make you work day and night 7 days a week to fulfill unrealistic goals due to bad management and poor organisation." ((in 11 reviews)); "Low salary and too much of an entry job" ((in 9 reviews)); "Benefits after 6 months, low salary" ((in 6 reviews)); "I can not think of any Cons since I joined the team 4 and a half years ago :)." ((in 4 reviews))

Gexel reviews

3.4

66% would recommend to a friend

(157 total reviews)

Roberto Depani et Julie Gauthier

80% approve of CEO

54% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.4

Culture & values

3.3

Senior management

3.3

Career opportunities

3.1

Work/Life balance

2.8

Compensation and benefits

Gexel has an employee rating of 3.4 out of 5 stars, based on 157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gexel employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

157 reviews

2.0

Jul 8, 2024

Disrespectful team

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Accommodating in schedules Transit pass

Cons

Team is immature. I got shouted at on my first day of taking calls by the trainer and the manager and another team lead laughed at how I scared I looked after being shouted at and passed a rude comment. I knew then that I would not give my 100% to this company. They expect you to be perfect starting day 1, you make a mistake and get ready to be shouted at.

Gexel Response

1y

Hello, we are sorry to hear that your experience was not positive. Your feedback is important. We are concerned about the well being of our employees, if you are open to communicate with us through rh@gexel.com we would be very interested to know the campaign you were assigned to in order to address the situation to the right administrative team. Thank you.

3.0

Jan 17, 2022

Gexel

Operations

Recommend

CEO approval

Business Outlook

Pros

encourage growth, flexible, understanding, fair

Cons

low salary, no yearly increase, no yearly review, mediocre benefits

Gexel Response

4y

Hi, In order to maintain pay equity, we have changed the annual salary progression to an increase based on cumulative hours worked. Several improvements have also been made to the coverage and access to Dialogue health. If you would like more information, please contact RH@gexel.com. Thank you

2.0

Oct 29, 2019

Needs...work...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Semi-relaxed, collegues are nice. Approved unlimited 1.5x pay overtime, which is the only reason I am still here.

Cons

Where do I start? - Low pay offered for what is expected of you. - No regard for work/life balance from upper management - Management will talk about you in another language, while standing right next to you - Employees not allowed to use the front door, despite all the exit signs pointing directly to it, because "the front door is for executives only, normal employees have to walk around the building to get to their workstation" - Seniority, good attendance, exceptional work and work ethic - they all mean nothing here. You wil be stuck with the worst situation the better you do, it seems. - Aggressive tendancies can be observed from the director, saying things like "we have a trainer now, they have no job security, stop being so nice to the agents because they will do what we want or they will leave".

Viewing 1 - 3 of 157 Reviews

Gexel

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Disrespectful team

Gexel

Needs...work...

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