Hopper reviews

3.4

41% would recommend to a friend

(433 total reviews)
avatar

Frederic Lalonde

51% approve of CEO

44% positive business outlook

Hopper has an employee rating of 3.4 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hopper employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

433 reviews
1.0
Apr 10, 2020
Recommend
CEO approval
Business Outlook

Pros

¯\_(ツ)_/¯ - Snacks - Fun Games nights - Genuine employees

Cons

- Leadership that flexes constantly when things are good, is silent when things go bad Lies about culture: - Touts being "customer obsessed" but treats the customer service team like garbage and has never given an indication of caring about whether customers get answered - Customer-obsessed, advertises no hidden fees, has an opt-in tip hidden below the fold to trick customers into paying $5 per passenger, per booking. - Mentions "data-driven culture", uses data from hidden, opt-in tip, as proof that customers want to give Hopper a tip - "Do the right thing" somehow translates to laying off 200+ employees during a global pandemic at the first sign of something bad, making customer service employees take pay cuts while leadership silent on whether they took pay cuts to help save more employees in a time when no one can hope to get a new job.

1.0
Apr 1, 2021

Decent growth opportunities (if you are in the "in crowd")

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pre Covid -Remote work was a huge perk -Benefits were good. Comparable to most trendy startups (coffee, snacks, good health plan) -Like many startups career growth was booming. Quite a few folks got a career bump despite the lack of formal training/education - Colleagues that really work hard for customers, partners, and the projects they have been assigned

Cons

- Execs and upper management lack experience and hide it under needless mind games, divisive tactics, and favoritism - Common practice is to claim credit for ideas offered up by employees so as to add to one's own reputation. - Managers that do care have either been let go or have been so severely dissilusioned as to comply with the negative satus quo - Careers are made or broken on the grounds of who you know and who you're nice to - Once Covid hit, the first to be let go were people of color, mat/pat leaves, employees with visas. Unsurprisingly, even at the highest levels white males were kept over experienced women that helped build the company during it's early stages. - The CEO refused to underline BLM despite multiple POC expressing its importance to them and to their peers. - General toxic environment.

1.0
Jun 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Great compensation, top tier benefit plan.

Cons

When joining Hopper, you can immediately feel the dark energy. Employees don't communicate, don't smile, don't reinforce one another and no one seems happy. Per their "Single-Threaded-Ownership" framework, Communication Is Terrible. Employee's judgement and opinions don't matter and are not considered. People are afraid of being themselves so they keep their heads down and try not to step out of line. Hopper does not make any effort of implementing diversity & inclusion. If you don't fit in the mold, you will be made to feel like an outsider. The CEO at Hopper abolished the HR and People Operation function in its entirety so even if employees felt comfortable speaking up, there are no resources available to them. Employees are presented with impossible goals and ridiculous timelines. Hopper ONLY rewards results and not work. (Per their Single-Threaded-Ownership framework). Fear is palpable - employees constantly feel like they are getting fired.

Viewing 1 - 3 of 433 Reviews

Glassdoor has 468 Hopper reviews submitted anonymously by Hopper employees. Read employee reviews and ratings on Glassdoor to decide if Hopper is right for you.