Organized chaos is the best way to describe it. Corporate constantly rolls out new initiatives and restructures that shift priorities without solving the underlying operational issues. I left before the full HMSHost restructuring took effect, although I was there when it began and the direction was clear.
My decision to leave ultimately came down to management support and sustainability. I asked my GM for a more reasonable schedule and received little willingness to help. Combined with the restructuring and day to day operational strain, I had mentally checked out months before I finally resigned.
Anyone considering a salaried management role should understand the environment. At Logan Airport, union protections significantly limit management authority over employees. Even when legitimate disciplinary or termination situations arise, the process can become drawn out or ineffective. That dynamic creates a frustrating situation for managers who are still responsible for performance and results.
I can only speak to my experience at Logan Airport, but I would strongly caution anyone considering a role here to think carefully. I was earning close to six figures and still chose to leave. For me, the stress and workload simply were not worth it.
