IATA reviews

3.5

48% would recommend to a friend

(424 total reviews)

Alexandre de Juniac

43% approve of CEO

31% positive business outlook

IATA has an employee rating of 3.5 out of 5 stars, based on 424 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IATA employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

424 reviews
1.0
Apr 20, 2010
Recommend
CEO approval
Business Outlook

Pros

- Good work environment (as in the office space itself) - Good benefits (everyone gets 5 weeks vacation) - International exposure and travel opportunities - Still some incredible people working at IATA (althought many have been let go over the past 10 years)

Cons

- Employees are treated as an expendable resource, overworked until burnout and then just replaced with a new batch of eager employees that don't know what they are getting themselves into. One employee literally died at his desk working late one night. Senior management barely took any regard to this catastrophic event. - Employees are shipped over from other countries even for low level clerical positions so that they can be given tax-free status. This allows IATA to pay less for their salary cost and lets the employee receive more (cutting out the Governments share for taxes). This also instills fear and a high pressure to perform on the employee who if fired would literally be shipped back home as they would have no citizenship rights. - There is an air of animosity between local employees and ones from out of country due to the big salary differences resulting from not being taxed. This in effect creates a class system at IATA, and results in a typical situation of a manager getting paid less than a subordinate.

1.0
Aug 24, 2010
Recommend
CEO approval
Business Outlook

Pros

The nature of the organisation enables you to communicate with offices and colleagues around the world, and the staff come from every corner of the globe. The IATA brand used to be very strong and prestigious worldwide, but it's losing strength and word is getting out about how difficult things are inside the organisation. You learn a lot about your personal strength and tolerance for things you don't agree with -- in other words, IATA is a tough place to work and if you've survived IATA, you can probably survive any other employer. The pay is OK and time off is OK (5 weeks). People you meet at IATA will be your friends for many years to come, and once you leave IATA, there is an active group of former employees called the Alumni Club that gets together regularly for social events and your friendships last for decades.

Cons

1/Turnover is significant -- estimated at 80%+ in the past 5 years in Montreal, where there are only about 300 full-time staff. 2/Staff are routinely terminated without warning and without cause and offered generous buyout packages in exchange for their rights to pursue legal action for their terminations. 3/Company "values" appear on slick posters within the building, but yet they're contradicted every day by senior management in their actions and routine staff terminations, lowering staff morale. 4/Because of the high turnover, there is a significant knowledge gap. Staff leave, and their replacements either don't have the right skill set and/or airline experience/knowledge, forcing other team members to pick up the slack. This costs the company expertise, time and money, and gives existing employees a never-ending headache as if they're in a revolving door that won't stop. 5/The reputation for IATA within Montreal has unfortunately worked against people in their lives after IATA. Certain employers will not invite ex-IATA staff for interviews because of the poor local reputation of IATA. We employees are viewed as "spoiled milk" and considered "tainted goods" -- but we, the hardworking employees, truly don't deserve to be branded as such.

2.0
Jan 27, 2010
Recommend
CEO approval
Business Outlook

Pros

-International and multicultural environment. -IATA is innovative and open to change. -New challenges come up regularly, keeping work interesting at all times.

Cons

- Continuous staff cuts (almost yearly), high staff turnover and continuous redistribution of tasks to less and less employees cause a lot of pressure. - Cutting highly knowledgeable or well performing staff members for no apparent reason causes high insecurity amongst employees. This insecurity leads to further staff leaving the company to look for more secure jobs. - Many departments are managed by authority and fear, according to the theme "do what I want and you'll be fine - contradict me and you're in trouble", this is sad because many people who work there are very competent and knowledgeable. IATA rarely takes responsibility for management errors (such as wrong decisions, cutting essential staff and resulting problems in managing day-to-day activities, lack of knowledge transfer due to staff cuts) and reflects all problem back on those that have not been able to influence the decisions or that had voiced them but had not been listened to. This leads to high insecurity, fear of taking necessary decisions and fear of reporting problems higher up.

Viewing 1 - 3 of 424 Reviews

Glassdoor has 600 IATA reviews submitted anonymously by IATA employees. Read employee reviews and ratings on Glassdoor to decide if IATA is right for you.