Jane App reviews

4.0

70% would recommend to a friend

(190 total reviews)

Alison Taylor and Trevor Johnston

83% approve of CEO

73% positive business outlook

Jane App has an employee rating of 4.0 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jane App employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

190 reviews
1.0
May 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent product and customer support function Good health and dental benefits Generous work trips/events/gifts Remote work

Cons

Being happy and cheery on the surface isn't enough...there is a volcano of rage that is dormant in many team members, where honesty is rarely encouraged unless it's from the top, where opinions actually count. Hierarchy is huge here: Overall, the consensus driven decision making forced from the very top doesn't allow experts to do the work that they are specialized in---things take way too long to get done- even when change for the better is needed. You will be thrown under the bus if you use your own brain to make even the slightest decision that would be encouraged in any other org. Everything needs to be approved by the manager who reads your emails daily and picks them apart with a fine-tooth comb. I wish I were kidding.

avatar
Jane App Response
2y
Thank you so much for sharing your thoughts and experiences while you were at Jane. I’m really sorry to hear about the difficulties you faced during your time with us. I’ve reread this feedback a few times now and I can honestly say it is tough feedback to read. As you are well aware of, building and developing strong, supportive, and caring leadership is incredibly important to me as the leader of the People Team. Striving to ‘be better’ and continuously improve are part of our values and I will use this feedback as part of this development journey. Sandy - Chief People Officer On Behalf of Jane
1.0
Jun 17, 2025

Politics, favoritism and nepotism

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong product with a loyal, passionate user base. The customer community is impressive and one of the company’s biggest assets. Some genuinely kind, well-intentioned colleagues. Company retreats and holiday gifts are a nice touch and appreciated. Remote first policy still stands and the company has avoided layoffs, though additional responsibilities have been quietly added without compensation, acting as a stealth pay cut. Financially conservative leadership that has ensured growth and sustainability. ESOP is a nice incentive for longer term employees, though the value of this is unlikely to be as meaningful for newer hires in my opinion

Cons

Favoritism and nepotism are prevalent. There’s a different culture and set of expectations for those that are in certain cliques and that are friends of senior leadership, including the founders. The treatment and expectations for these individuals are dramatically different from others, especially newer hires. Given there are multiple examples of this in completely separate departments, these are not one offs. This is part of the culture. Politics outweighs performance. Advancement and opportunity is often tied more to social alignment and personal relationships with leadership than to results or experience. If you’re not in the inner circle or don’t play along, your growth is limited, or worse, you’ll be pushed out. The worst management I’ve experienced in my career was at Jane. Many leaders are either inexperienced or outright toxic, and they tend to hire in their own image creating a self-perpetuating cycle. The company promotes a message of inclusivity, support, and psychological safety, but the reality is pretty much the opposite. Bullying and intimidation behaviors are tolerated and typically come from the same favored individuals mentioned above. Feedback is frequently dismissed or deflected with toxic positivity. Attempting to raise valid concerns and provide suggestions for improvements, especially about culture or favoritism, is often met with gaslighting or silence. Experienced employees frequently disappear without explanation. People would go from being visible to gone overnight, often after challenging the status quo or seemingly being disliked by certain people or groups. Critical decisions are made by a select few, and when those decisions go wrong, blame is often passed down. Documenting conversations and decisions becomes essential to protect yourself. There’s more energy spent on optics than outcomes and the ratio of people actually doing the work to those talking about it is way off.

2.0
Sep 16, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits are great and the salary is above market for support

Cons

The pay might catch your eye, but don’t be fooled—this place is toxic, especially in support. Leadership is predominantly white women who love to talk about how they "started in support," but they’re totally out of touch with what the team is up against now. If you dare speak up about the poor conditions, you’ll likely find yourself on a performance improvement plan for the smallest of reasons. It’s almost like they have a quota to hit. The fear of speaking out is real. Good, experienced employees have either been forced out or left because leadership is more interested in control than support. So yes, they pay well and the Christmas gifts are nice —but it’s not worth the hit to your mental health.

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Jane App Response
1y
Hi there—thanks for sharing your perspective. I wanted to take some time to reflect before replying, I'm just going start by quickly addressing your comment about women in leadership. You mention you think it's a "Con" that “Leadership predominantly being white women who started in support.” The fact that so much of our leadership team has been promoted from within and that we’ve prioritized career growth is actually something I’m proud of. With the majority of our Support Org being women, it feels important to me that this is reflected in our leadership. If our leadership were mostly men while our team was mostly women, I’d be concerned about a diversity gap. Promoting women into leadership at Jane, and across all departments, is something I advocate for very intentionally. While I agree there’s always room to improve in DEI, I don’t see the presence of women leaders as part of the problem. 💪 Now onto the rest of your review. It sounds like you didn’t agree with the performance feedback you received or found the coaching unclear. That’s not the experience we want anyone to have, and I’ve mentioned in previous responses that we’re iterating on our training and communication with new managers to address this. Ensuring managers and teams have a shared language around performance expectations is something we’re continually working on, and I’m hopeful the Thrive Framework will help clarify coaching conversations to avoid any mixed signals. You’ve raised a significant point about feeling punished for speaking up. I’m sorry to hear that this was your experience, and I’ll be focusing on expanding how we gather and respond to feedback so that our team feels safe to share concerns. I’d love to know if you had a chance to bring up these issues in the Health Check or with any of the People Partners, as we’re always aiming to offer multiple avenues for feedback. As it happens, we have another Company-Wide Health Check coming up soon, and I’ll be paying close attention to feedback from the Support Org, especially on questions like: "I am appropriately involved in decisions that affect my work" "Most of the systems and processes here support us getting our work done effectively" "I feel welcomed at Jane because I can come to work as my true self" "I would recommend Jane as a great place to work" "My job performance is evaluated fairly" I’m looking forward to seeing where Jane is thriving and where we might need to focus more attention. I always appreciate the chance to dig deeper into feedback—it’s the best way for us to keep improving. Thanks again for sharing your experiences. We’ll keep working to make Jane a place where everyone feels truly supported and appreciated. Wishing you all the best in your next role and hoping it’s a perfect fit for you. Ali- Co-CEO/Co-Founder On behalf of Jane
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Glassdoor has 195 Jane App reviews submitted anonymously by Jane App employees. Read employee reviews and ratings on Glassdoor to decide if Jane App is right for you.