L'Occitane reviews

Wages are low, upper management has unrealistic demands for endless reporting and tasks with tight deadlines that leave little time for selling. They expect one person to do the work of three people. Micro management gets in the way of sales & customer service. Daily sales sales targets are often absurd for stores with lower traffic, which makes it impossible to achieve the monthly bonus. If you do make or surpass your sales target it's still not good enough if you don't sell enough Divine cream. Smaller stores have one person on staff to open & close and are overwhelmed by too many tasks & tight deadlines, so much so that when a customer comes in they start to feel resentful. The computer system is very slow and breaks down constantly. The internet provider is in France & they don't have emergency 24 hour tech support! Twice it was down for 24 hours, (once during Christmas), which meant we had to do hand written sales all day & then input all of these sales before the next day's opening when the system was working again! Every month there are pages of new specials that require inputting different codes for each product & half the time they don't work. This makes the sales associate look unprofessional and keeps the customer waiting = bad customer service! Many customers are in a hurry and simply walk out. The company is very disorganized and communication is bad. Emails come in constantly from several different departments who obviously don't communicate with each other. All have last minute tasks & demands that "will only take a minute" but actually take hours to complete.

Everything else.... -poor work-life balance. Forget you ever had a personal life and just work all the time even on days off! Expect to work through your lunch break, pull 6days/week and good luck taking vacation when you want! Kiss weekends goodbye completely! Also, expect that most days you will definitely work 9+ hours -high expectations and low pay. You are expected to meet ridiculous sales goals and with very little staff hours. Bonus structure is a joke. You'll be offered less pay upon hire and told bonus will balance this out - not true! Raises are very low also, even if you reach your goals. -disorganization from head office. Everything is so last minute with real lack of foresight. Promotions, campaign changes and events all thrown together at the last hour -high work load with little support -constant emails/phone calls everyday which detract from selling I could go on and on but I'll stop and just say consider how much you value your time before you join this company!