Lush reviews

3.7

58% would recommend to a friend

(2,209 total reviews)
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Mark Constantine

54% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jul 13, 2023
Recommend
CEO approval
Business Outlook

Pros

50% discount on most products

Cons

Liars are rewarded in this company. Staff are allowed to threaten other employees with violence if the general majority of the team is friends with them. People are allowed to lie about you for their own benefit and get away with it, and everyone will do little to nothing if you have a genuine concern about it because there is a serious favouritism problem. There is no coincidence that some things are okay for other people, but unacceptable for the rest. If people don’t like you, they will accuse you of horrible things with no basis and management will just believe them. I thought this job was going to be my career, and now I wish I could remove working here from my memory because of how traumatic it was. I had hope that it was just my shop out of love for this brand, but reading the other reviews, clearly this is a universal problem. The people who work here will destroy your mental health. It’s not worth getting a good deal on a bath bomb.

3.0
Apr 9, 2021
Recommend
CEO approval
Business Outlook

Pros

- Fights for causes and those less fortunate - Raises money and donates money to fantastic organizations - Creates wonderful products - Aims to always do good

Cons

- Completely overworked - Not enough staff for the workload or expectation of leadership and execs - Poor leadership with people in power not qualified - Falls short on what it preaches (cases of racism, bullying etc.) - So many internal politics - Absolutely no focus on mental health or wellness for staff

1.0
Jun 4, 2024

Where do I BEGIN!

Recommend
CEO approval
Business Outlook

Pros

The West Edmonton Mall shop in particular is nothing short of a joke. The current manager, has no spine whatsoever. What a lovely woman , but you have no business in managing anything. Your MIT, even worse. Incompetent doesn’t even begin to describe this store. If you’re looking for a job to loathe, and turn you into the worst version of yourself, make sure you apply to the West Edmonton Mall location. The whole thing is a sinking ship. This store needs to dissolve because I don’t think there is any saving it. Your “leaders” should not even legally be allowed to own a fish, let alone manage a group of actual people. Borderline abusing the few employees who aren’t a train wreck and making them take on a work load of 3 people, and rewarding them a nicely wrapped gift of NOTHING for it. You could call out 2 seconds before the start of your shift several times a month and no one will bat an eye and every employee who is actually capable of doing their job will suffer for it. The memes about LUSH employees exist for a reason. Someone will literally wake up and decide their chakras didn’t align that day and call in to work. Uh oh- a customer had attitude? Better go cry about it in the back room for an hour and then go home. Working here was a fever dream- I actually could not believe my eyes and ears every single day I walked through those doors. They actively seek out employing people who are barely functional human beings.

Cons

Hmm, let’s see… everything was terrible!

Viewing 1 - 3 of 2,209 Reviews

Glassdoor has 2,752 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.