1.0
May 30, 2022
Recommend
CEO approval
Business Outlook
Pros
Paid training, beautiful office, co-workers are really nice.
Cons
Where do I begin.....They are obsessed with quality and have unrealistic expectations. Every action taken on a call is scrutinized i.e. hold time, first call resolution, transfer rate, talk time etc. These stats are used to determine if you are capable of doing the job, poor performers usually get warning letters and little to no time is given for improvement. Turnover is high so get use to seeing new facing often.
