Metro reviews

3.5

58% would recommend to a friend

(2,023 total reviews)
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Eric Richer La Flèche

61% approve of CEO

51% positive business outlook

Metro has an employee rating of 3.5 out of 5 stars, based on 2,023 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Metro employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Apr 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Friendly people who work in the store.

Cons

The corporate office people are HORRIBLE. They look down and talk down to you because you work in the stores. Benefits used to be covered after 3 years and now they changed it to 5 years without telling ANYONE. I called the head office and couldn't reach anyone because all the employees in the benefits department quit except for 2 people who were running it. After 1 hour of calling the HR department, I reached a benefits coordinator who had zero customer service skills. She ended up calling my cellphone back 4 times because she didn't ask me for my information like my NAME, EMPLOYEE NUMBER, WHAT STORE I WORKED AT. Get it together Metro, I will tell everyone to stay away from this corporation because the head office enjoys bullying everyone underneath them and they can't even keep the people who work in their head office

1.0
Aug 28, 2014

Stores vs Corporate

Recommend
CEO approval
Business Outlook

Pros

Emphasis on clean and tidy stores and a pleasant shopping experience for customers. Effort is expended to ensure a continual flow of new products.

Cons

Store managers are given very tight budgets which does not allow for proper staffing levels. As a result staff really have to hustle to accomplish things and many many things are left on the back burner for 'when there is time', which there never is. You basically feel as if you are running a marathon just to stand still. Product is sent from the warehouse whether or not it is needed at the store level which results in too much stock. Overstock spoils before it can sell through which results in a loss to the store and that counts against our constantly measured results. Honestly, the amount of waste generated by Metro in expired product is sickening. Also, margins are tuned far too high. They don't seem to grasp the concept of lowering prices to generate higher sales. They would rather take their precious higher margins than higher overall profits. Aggravating the matter is the fact that the discount branch of the company will have the identical items on sale on the same weeks .... at a lower price. Way to hobble your higher margin stores, boys. How well thought out .... not.

2.0
Apr 30, 2024

Not a great place

Recommend
CEO approval
Business Outlook

Pros

RSSP; Career Growth (if you're willing to do 60 hours per week)

Cons

Vacations are awful compared to the JOB market (they'll tell you the retail world is different instead of changing it). Managers/execs are bad. Immature and not trained at all; they're all competing within each other for power and they're encourage to do so by the VPs - it's absurd how this place is a circus.

Viewing 1 - 3 of 2,023 Reviews

Glassdoor has 2,565 Metro reviews submitted anonymously by Metro employees. Read employee reviews and ratings on Glassdoor to decide if Metro is right for you.