OTIS reviews

Supervisors between departments clash. Maintenance focuses on retaining customers. Open Order focuses on meeting sales targets, effectively deterring contract clients. Company easy too focused on profits. Overly inflated prices so the company maintains margin and makes a large profit off even the smallest job. Corporate culture was being revamped during my time. Tried to demonstrate this new culture with clients only to be shut down by senior management who's focus is just on making money. A real lack of unity between the office and field. Field technicians are kept in the dark about a lot going on. Including when they're going to be laid off. Closed several mod projects that previous account managers couldn't. Total value of projects was over $9M. Wasn't good enough for them. Was sent an email meeting invite end of day, next morning I'm terminated with the excuse that the company is restructuring. You will work 24/7. Sick? You have a laptop so work from home. Driving and need to respond? Who cares, pull over and get on your laptop. Think you'll be able to sleep? Forget it, you'll be kept awake with anxiety knowing tomorrow you'll need to make up another excuse to cover for your company.

Misogyny environment re-enforced by senior management and HR and perpetuated at the local level. Company systems overall are out-dated (ex. DOS system still used) and managers that are severely behind in basic business technology knowledge (ex. managers who don’t even know how to electronically sign a document). Incentive plan is filled with penalties and caps. Sales reps have to negotiate and fight each quarter to get their full pay out – put in a defense position to negotiate against Sales Manager who is more interested in saving money to company than supporting reps and their payout. Sales and Regional Managers who do not understand the markets or clients in the regions which they cover. Customers are not put first – managers asking reps to remove customers from survey lists who will write poor reviews. Disconnected and misaligned goals for positions within cross functional teams creating poor work environment and, in turn, negative customer satisfaction.