PAPER reviews

2.5

26% would recommend to a friend

(806 total reviews)
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Martina Tam

Not enough data to show CEO approval

15% positive business outlook

PAPER has an employee rating of 2.5 out of 5 stars, based on 806 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PAPER employee rating is 33% below average for employers within the Education industry (3.7 stars).

Reviews by job title

806 reviews
1.0
Nov 2, 2022

We didn’t start the fire, but we’re all burning

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work; flexing hours to some degree; I met some of the most amazing people I know.

Cons

I have been liberated from Paper’s toxic grasp, finally having the ability to find the peace I need to write a review that ought to repel anyone who’s ever interested in pursuing any sort of career at this company. If you are a potential hire perusing Glassdoor in hopes of finding reviews that might mimic what the talent acquisition team has told you about how we are “changing the face of education,” I suggest pivoting your job search elsewhere. If you’re looking for a great read about the horrors of working at this company, please read this until the end and then scroll through pages of employees, most of whom were terminated for no reason or left because their trauma became too much to bear, sharing their tragic truths. Buckle up! From my first moments until my last, Paper had the tightest grasp on my life, soul, and sanity. I often joked with my colleagues that we all suffered from a bad case of professional Stockholm syndrome. It wasn’t that funny; I have a bad habit of laughing at my trauma, but I digress. In my short time here, I saw my department reorganize (i.e., professionally massacre multiple employees) many times. Each time, we were gaslit, by the infamous director, that it’s what was best and/or what we wanted. I have had the utmost privilege of working with some of the most brilliant people I’ve met, most of whom were pigeonholed and made to believe that they were worthless and useless. Paper will do just that - strip you of your worth, agency, and power. You will be silenced, berated, and exploited. Those who rise through the ranks either jump on the abuse bandwagon and/or become yes people. Anyone who stands firm in their morals and values is quickly pushed out. Advocacy does not fly here; never advocate for what’s right, especially publicly, unless you’re ready to land a (not so) coveted spot on the infamous black list. Most marginalized folks end up on this list as well (re advocacy). This company has an ‘interesting’ way of painting people who expose problems as the problem. They’re usually quickly terminated or leave post emotional breakdown. Whenever employees are terminated, the survivors are expected to absorb the work of their beloved fallen angels. A common thread that goes through this company is that every employee is always either on the verge of burnout and/or needing intensive clinical help. I guess some might argue that those fall into the same bucket, but I digress once again. My colleagues and I were all severely overworked, underpaid, and miserable. Unless you make your way into a chosen circle, you will feel like you are always under a cloak of invisibility. Many of my colleagues made desperate attempts to get noticed and were hypercompetitive. I don’t blame them; they became a product of their environment. Employees are often expected to and bullied into working nights and weekends. Once, someone was celebrated for closing a deal during their wedding weekend. This is the culture here. All to say, the working conditions were awful and we were never made to feel important (I guess you can work on your wedding weekend for some extra cookie points!). This company will only take from you. It took my time, well-being (physical, emotional, mental), self-worth, and self-esteem, not to mention the negative impact on my personal relationships. There are times where I don’t even recognize myself anymore and question everything about who I’ve become. If you do end up taking a job here, I wish you all the best. I also wish that you have the best therapist in the world because you’ll need them. To semi quote a controversial author: I have no master. I am a free elf. Peace and love.

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PAPER Response
3y
Thank you for taking the time to provide your feedback. Please accept our sincere apology for your negative experience. The Paper team takes this feedback very seriously, and we have brought this to the attention of our Human Resources Leaders. They will use this feedback to work towards creating a better employee experience. Additionally, the team would like to provide you with an opportunity to meet face-to-face to deliver any further feedback you'd wish to provide. If you would be interested in this opportunity, please use the link below to schedule some time. https://calendly.com/joe-paper
1.0
Oct 14, 2022

Winning is a decision.. but is it?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Really great and talented young professionals across all departments early in -Undeniable passion for helping make meaningful changes in education. -New innovative approach to education in k-12 space.

Cons

Every hypergrowth company has its growing pains. This one is just painful. No one knows the customer and you can see it in how the company plans their overall strategy. Any yes it’s a boys club in the c-suite. And if you are not liked, especially if you are different… you will not make it here. Everything is about numbers, which makes sense to a point, but foundational work has not even been completed because there is a lack of discipline. Usually, there should be a good mix of stretch execs and experienced execs in growth companies. At Paper, they are extremely generous with STRETCH execsS. Many of the executive team have never actually experienced another tech company, let alone have experience growing at scale. I at one point, many of them may have been amazing for the company, but as the company has grown, it is clear that they are outside of their expertise. Many mid-managers and below have a bunch of experience working in these environments but are ignored or let go. I think marketing has been the saddest department to witness implosion. Weird titles, no plan, and morale are clearly in the dumps. and no clear leader? The CX team is pretty close with unattainable goals and a leader who clearly is unable to motivate in hard times. Sales have no clear guidance on regional plans but not for lack of trying to get it. There is also a very toxic leader who has no corporate experience yet likes to use her title and closeness to executive to get her way. Product - the guiding star is w/e the CEO or COO feel like that morning. Many recent layoffs have occurred, and people get dumped responsibilities without improvement of pay or even spot bonuses. Canadian and USA employees are not compensated the same way the USA makes incredibly more, and everyone is told they are paying bands, but my manager has never been able to share or point to a band. SLT is all white males and 1 female- for a company that boasts equity I am shocked customers haven't questioned this.

1.0
Feb 27, 2023

Run and Don't Look Back

Recommend
CEO approval
Business Outlook

Pros

Most of my colleagues were amazing to work with. They were great at their jobs and even better as people. Most of the tutors were also amazing.

Cons

The company put my mental health in a dark place. Working for this company was the most challenging thing that I've done in my career. The culture of this company felt very cult-ish. If you are willing to be all in and drink the blue kool-aid then you can be successful even if you aren't good at your job. However, the culture for me was toxic, unsafe and dangerous. You don't want to work here if you value autonomy, being heard, cared for or having your needs addressed. There's no job security at Paper. Layoffs are routine. Over the past year it has become the norm to hear of people being randomly let go. Fortunately, I could see what this company was about and I left on my own. Unfortunately, I know 40+ others that didn't get to choose. I witnessed incredible employees being let go. If you had a different opinion than upper management then you should start looking for another job. If you stand up for tutors then you should start looking for another job. If you are not willing to bow down at the throne of Paper then you should start looking for another job. The infamous Director that you see many reviews about is truly a tyrant. They are one of the rudest, least professional people at Paper. They are condescending and will talk down to anyone who has a differing opinion. This Director routinely drops "F"bombs during meetings. Tutors will take bets on how many "F" bombs this Director will use. The CEO and COO are often present and allow this type of language to be used. The company loves to use the word equity but struggle to retain emplyees of color. If you look at the top of the org chart it's primarily white men with white women sprinkled in. DEI is not important to Paper. This is especially sad because a large portion of the students Paper serves are students of color. Reach out to any (former) employee of color of Paper and they'll share this truth with you. There are many individuals overseeing departments that lack relevant experience. The most experienced individuals in this company are low level managers and tutors. It shouldn't work that way but that is the Paper way. There are lots of friends working at this company and people get promoted as a result of their friendships. Tutors are the backbone of this company but Paper treats them as second-class citizens. Many of them cried out for support as students made racist, sexist and gender related insults towards them. Upper management ignored the tutors request for help. The company has laid off more people over the past year than I can count but yet spent several million dollars on two company retreats that were basically all inclusive parties with little/no work getting done. Great people continue to willingly leave this company. This company has a great deal of potential but it needs an overhaul at the top.

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Glassdoor has 831 PAPER reviews submitted anonymously by PAPER employees. Read employee reviews and ratings on Glassdoor to decide if PAPER is right for you.