Does Pets at Home pay their employees well?

According to anonymously submitted Glassdoor reviews, Pets at Home employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Pets at Home. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Pets at Home?

35% of Pets at Home employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pets at Home 2.7 out of 5 for work life balance, 2.7 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Pets at Home?

Store Colleague (220) , Assistant Manager (89) , Store Manager (88) , Sales Assistant (60) , Deputy Manager (44) , Store Assistant (39) , Dog Groomer (36) , Retail Assistant (32) , Manager (30) , Keyholder (24) , Colleague (22) , Pet Care Advisor (22) , Sales Associate (22) , Customer Assistant (18) , Warehouse Operative (18)

What are the pros of working at Pets at Home according to real employee reviews?

"Most colleagues are great and try our hardest to help those in their ivory towers reap the benefits." ((in 89 reviews)); "Good pay and lots of learning which is good." ((in 85 reviews)); "Great team and people environment" ((in 69 reviews)); "Great people to work for" ((in 69 reviews)); "good benefits working with animals" ((in 46 reviews))

What are the cons of working at Pets at Home according to real employee reviews?

"Left due to poor management (she is no longer with the business)" ((in 104 reviews)); "Transport managers don't care about the welfare of their drivers they only care about their KPI's." ((in 97 reviews)); "Long hours and lots of KPI’s" ((in 55 reviews)); "Little to no work life balance possible due to last minute changes in shifts (often without informing the colleagues) and lack of forward planning" ((in 39 reviews)); "So much bullying and double standards." ((in 36 reviews))

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Pets at Home

Pets at Home reviews

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2.9

35% would recommend to a friend

(1,485 total reviews)

Ian Burke

23% approve of CEO

24% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.7

Culture & values

2.7

Work/Life balance

2.7

Career opportunities

2.6

Compensation and benefits

2.5

Senior management

Pets at Home has an employee rating of 2.9 out of 5 stars, based on 1,485 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pets at Home employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Jun 2, 2026

Pets at home wage

Store assistant

Recommend

CEO approval

Business Outlook

Pros

Good team and good culture

Cons

Hours are bad, management are terrible

1.0

May 31, 2026

Poor pay and leadership with staffing issues

Store associate

Recommend

CEO approval

Business Outlook

Pros

None I can think of

Cons

Poor pay, poor leadership, poor staffing

1.0

May 20, 2026

Great coworkers overshadowed by terrible company culture

Groomer

Recommend

CEO approval

Business Outlook

Pros

Other groomers are so great

Cons

Everything else sucks, worst company I’ve ever worked for

Viewing 1 - 3 of 1,485 Reviews

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Jobs at Pets at Home

Leighton Buzzard, England

Newry, Northern Ireland

£13 - £13 /hr

(Employer provided)

View job