This company made me miserable when I used to work here. The management treats employees like slaves, expecting them to double as security guards. We were constantly expected to watch the hands of all customers, and know exactly where they are in the store at all times. We always had to face the front of the store. Turning around is forbidden because "a customer might just grab a stack of clothes and run out the door." This is how Roots sees their customers. We were also expected to stay in our sections. Any movement outside of this section is forbidden. Except of course if someone they deem special comes in. An obnoxious woman who was the personal friend of Don Green came in one day and asked me if we had any of item X. I kindly stated yes we do, "they are right here" and pointed to the item which was literally 2 meters away, which she had seen since she then walked right over to it. Please note that I am always very friendly and never give attitude to customers. Apparently she found this very unhelpful as I was written up later for not walking her right up to the item and picking it up for her. How can I do that when I'm forbidden to walk to another section? I've been yelled at before for that. We are constantly reminded that if we leave our sections, someone can steal. We cannot leave for a second, not even for a customer. I did not know who this woman was until they told me. And I would not have done anything differently if I knew who she was because I'm just following their stupid rules.
