Sears reviews

3.5

47% would recommend to a friend

(14,740 total reviews)
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Edward S. Lampert

48% approve of CEO

35% positive business outlook

Sears has an employee rating of 3.5 out of 5 stars, based on 14,740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

15K reviews
2.0
Jan 24, 2013
Recommend
CEO approval
Business Outlook

Pros

-great office location (downtown T.O) -employee discount (get a Sears credit card, collect Sears point, and with your 25% discount, you get a lot of stuff at ridiculously low price) -the new CEO actually cares about the company and his job -people under the director level are mostly fantastic people to work with

Cons

-too many chiefs, not enough Indians; way too many task creators and not enough of people to fulfill the tasks (do you seriously need that many directors and VPs? Take my team as an example, we have about 15 analysts and we have 3 directors and 2 VPs over us) -building on the first point, because there are so many chiefs, there's always gridlocks in decision making process, not a pleasant quality in the fast paced and cut-throat retail industry -the chiefs change their minds all the time, front line people are left confused and must execute decisions on short notice, causing poor execution -too much office politics, teams and departments work in silos, leading to to miscommunication, which leads to stupid mistakes that are avoidable -with a few rare exceptions, way too many mid-level managers get to where they are by sucking up and befriending the right people -most of the mid-level management is totally out of touch with the operations of DCs, stores and some even don't know how to run financial reports on the IT systems -anarchic IT system (most of these systems are older than myself), simple tasks can take hours -high turnover; old employees want to collect the package and peace out and young employees want to find another job and peace out -like to throw new hire into fire without properly training them first -and above all, when problem arises, people tend to point fingers at each other rather than stepping up and solving the problem

1.0
Feb 7, 2013

A sinking ship

Recommend
CEO approval
Business Outlook

Pros

Some great people to work with. Great location (head office).

Cons

Incompetent management. People are promoted without merit, so there are many people who are way in over their heads, starting from the CEO down. Horrible communication. Non existent processes. IT systems are about 20 years old. Poor strategy.

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Glassdoor has 15,418 Sears reviews submitted anonymously by Sears employees. Read employee reviews and ratings on Glassdoor to decide if Sears is right for you.