Does Second Cup pay their employees well?

According to anonymously submitted Glassdoor reviews, Second Cup employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at Second Cup. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Second Cup?

52% of Second Cup employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Second Cup 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Second Cup?

Barista (279) , Cashier/Barista (55) , Cashier and Barista (15) , Sales Associate (10) , Manager (9) , Supervisor (8) , Barista, Shift Supervisor (5) , Barista/Cashier (5) , Store Manager (5) , Barista, Keyholder (4) , Assistant Manager (3) , Cafe Barista (3) , Cashier (3) , Customer Service Representative (3) , Assistant Store Manager (2)

What are the pros of working at Second Cup according to real employee reviews?

"Free drinks and food." ((in 43 reviews)); "Sometimes you have nice coworkers" ((in 28 reviews)); "Flexible hours and shifts to choose from" ((in 28 reviews)); "Customer service, great staff, fast" ((in 18 reviews)); "You get free coffee which is nice" ((in 18 reviews))

What are the cons of working at Second Cup according to real employee reviews?

"Bad management and often worked alone" ((in 45 reviews)); "low pay; boring; bad bosses; customers" ((in 23 reviews)); "no raise and no benefits" ((in 18 reviews)); "Minimum wage, open late, busy when closing," ((in 17 reviews)); "Assistant managers typically look down on everyone else and make them do all the work" ((in 15 reviews))

What Second Cup locations have received the highest employee ratings?

Halifax , Calgary , North York , Ottawa

Skip to content Skip to footer

Notifications

Second Cup

Second Cup reviews

Compare reviews

3.3

52% would recommend to a friend

(576 total reviews)

Stacey Mowbray

89% approve of CEO

36% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.0

Senior management

2.7

Career opportunities

2.2

Compensation and benefits

Second Cup has an employee rating of 3.3 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Second Cup employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

576 reviews

2.0

May 28, 2026

Cool staff and ok tips, but toxic environment

Cashier/barista

Recommend

CEO approval

Business Outlook

Pros

Really cool staff and lots of customers (students) which means lots of tips

Cons

The tips arent fully given, constant pressure and micro management. Belittle employees in front of customers. Health and food safety abysmal

1.0

May 18, 2026

Nice coworkers, but payment issues are frustrating

Cashier/barista

Recommend

CEO approval

Business Outlook

Pros

Very Nice coworkers, discount on products

Cons

Very late payment, owner doesn't reply to your texts about late payments. It all really depends on the owner. Others might be nicer.

2.0

Apr 21, 2026

Review

Barista

Recommend

CEO approval

Business Outlook

Pros

If u like making a good coffee cup

Cons

Management needs a lot of improvement

Viewing 1 - 3 of 576 Reviews

Top companies for "Compensation and Benefits" near you

The Keg Steakhouse + Bar

3.9★Compensation & Benefits

Restaurant Brands International

3.6★Compensation & Benefits

Chick-fil-A Corporate

3.7★Compensation & Benefits

Panda Express

3.7★Compensation & Benefits

Jobs at Second Cup

assistant manager, restaurant