Definity reviews

3.7

70% would recommend to a friend

(753 total reviews)
avatar

Rowan Saunders

74% approve of CEO

64% positive business outlook

Definity has an employee rating of 3.7 out of 5 stars, based on 753 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

753 reviews
2.0
Jul 3, 2026

Decent pay overshadowed by disconnected leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Decent stock plan. it's a job.

Cons

Not a great environment. Executive leadership is far disconnected from the workforce. The Chief Technology Officer is only concerned with her public profile vs. being a strong leader internally. Everything is about making her look good.

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule Hybrid work Support from CTA’s & Leaders Good pay

Cons

Stressful work load at times

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Definity Response
5d
Thank you for taking the time to share your experience and for your many years with Definity. We’re delighted to hear that you value our flexible and hybrid work environment, the support provided by our CTAs and leaders, and our competitive compensation programs. We also appreciate your honest feedback regarding workload challenges. We recognize that claims roles can be demanding at times, and we're continually working to improve processes, resources, and support to help our teams manage workloads effectively while maintaining a positive employee experience. Thank you again for your feedback and for your dedication over the past 10 years. We’re grateful to have you as part of the Definity team and wish you continued success.
1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

• Fair pay with annual raises and bonuses • Hybrid work schedule and flexibility • Supportive coworkers and strong teamwork • Employee share purchase program • Good health and dental benefits

Cons

• High workload and very large claim volumes, causing stress and burnout • Frequent unpaid overtime that makes work-life balance impossible • Unrealistic performance expectations most times • Micromanagement • Significant focus on call metrics in addition to claim handling responsibilities • Sick day and mental health day policies are very restrictive despite flexibility being promoted • Employee engagement survey process is biased as it is not anonymous

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Definity Response
1w
Thank you for taking the time to share your feedback and for your more than five years of service with Definity. We appreciate your recognition of our competitive compensation, flexible work arrangements, benefits, and the support of your colleagues. We are sorry to hear that your experience has been impacted by workload concerns, stress, and aspects of our management practices. Creating an environment where employees can thrive professionally while maintaining their well-being is important to us, and we recognize that there is always more work to do. We take feedback regarding workload management, performance expectations, employee wellness, and leadership practices seriously. Employee feedback plays an important role in helping us identify opportunities for improvement, and we continue to evaluate our programs, processes, and ways of working to better support our teams. We appreciate your candid comments and your suggestions regarding trust, staffing, employee well-being, and acting on employee feedback. Perspectives like yours help inform ongoing conversations about how we can continue to improve the employee experience across the organization. If you'd like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees as we work to make Definity an even better place to build a career.
Viewing 1 - 3 of 753 Reviews

Glassdoor has 895 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.