Swissport reviews

3.0

46% would recommend to a friend

(3,174 total reviews)
avatar

Warwick Brady

51% approve of CEO

38% positive business outlook

Swissport has an employee rating of 3.0 out of 5 stars, based on 3,174 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Swissport employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Mar 13, 2017
Recommend
CEO approval
Business Outlook

Pros

No pros, this company has the highest turnover, they hire 100 people every year and within a month more than half will quit because of the lack of training tools, bad management, and no compensation

Cons

-seniority means nothing working here (if you use your seniority in any case, the management will hold that against you) -you can get stuck with shifts starting from as early as 2:45 am -they promise you benefits after 2 years, BUT only if you maintain to work a minimum of 20 hours per week within the 2 years, so if you happen to drop shifts going below that requirement, you will not be qualified to apply for benefits -minimum wage -the amount of work you have to do is NOT worth it for only getting paid minimum wage -dealing with angry passengers/customers comes with any job, but having to deal with lazy and incompetent supervisors is ridiculous -supervisors have no social or people skills, they treat there employees with disrespect -union is useless, they take your dues and do nothing to help when needed -the attendance monitor is biased, and has no clue about how ESA works, she will write you up for any reason -no growth in the company -no incentives or bonuses for hard work

1.0
Oct 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Experience obviously I appreciate very much and great people that I worked with.

Cons

This is a horrible company all around to work for. I was employed for 5 years with them and we handled a major us airline in which we endured a lot of training out of town in the US due to a major airline merge. In which I had went for ticketing which would be considered a "promotion" where I should have been given a raise but never was. My years of experience, interest, and knowledge of the industry did not match what I was getting paid. I was given one raise in total when working there and it was after one year and it was only 20 cents which is a slap in the face. I worked day in day out for them lots of over time and was never appreciated was basically expected to stay overtime even though we already did 12 hour shifts there. Management walked in day in day out in a snit everyday never thanked us for our hard work as this airline was a very high maintenance one to deal with. Lied to employees saying there was a wage freeze. It was a lie because no company has a wage freeze for 4 years considering they bought out another company and lost half their employees due to half this nonsense. There were romances in the work place and it was all one guy sleeping with all the girls and even getting one of them pregnant. talk about drama. who does that. Finally five years went by and I decided to head to the hotel industry where I can enjoy my job and be treated with respect. People continue to leave swissport. No point in going to Human resources because they will just accuse you of going on a witch hunt or ignore you're calls and emails. Each agent is basically there for each other as you are on you're own. This company brings the worst out in you and falsely accuses you of things you never did especially in Winnipeg.

3.0
Dec 2, 2015
Recommend
CEO approval
Business Outlook

Pros

You get to work at the airport, and have free employee parking. The shift is usually 5 hours per operation, nice for a secondary part time job.

Cons

Minimum wage, you are only paid a little more for night shifts. Long hours of standing. No benefit. 6 months probation.

Viewing 1 - 3 of 3,174 Reviews

Glassdoor has 4,228 Swissport reviews submitted anonymously by Swissport employees. Read employee reviews and ratings on Glassdoor to decide if Swissport is right for you.