Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2398) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (118) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 956 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 647 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 224 reviews)); "Work environment is good and friendly" ((in 176 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 517 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 505 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 429 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 96 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What TTEC locations have received the highest employee ratings?

Halifax , Charlottetown , Orillia , Winnipeg

TTEC reviews

Compare reviews

3.3

54% would recommend to a friend

(11,430 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,430 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Apr 8, 2024

massive lay-off

Bilingual costumer service specialist

Recommend

CEO approval

Business Outlook

Pros

possibility of home office, good benefits

Cons

horrible management, you feel just like a number. They cut hours 2 weeks before the lay off and no one helped or explained.

3.0

Sep 13, 2022

Could be worse, could be MUCH better

Chat customer service representative

Recommend

CEO approval

Business Outlook

Pros

Full-Time hours, benefits, vacation pay, campaign I did was fun and interesting and lots of supportive team leads and co-workers

Cons

long training, hours, didn't get paid on time, when you apply you don't know which campaign you will be hired for and then you can't apply to another campaign for six months - my position was temporary

TTEC Response

3y

Your experience is important to us. Thank you for taking the time to let us know.

1.0

Feb 15, 2019

Do Not Apply

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay check, working from home.

Cons

~Training done by person whose English you could barely understand, ~Management was never available for issues. Supervisors never met to go over stats and how to bring them up. Instead they just fire you. ~Issues with the programs brought up to managers/supervisors but no response except to fire. ~1 Supervisor for a whole team of @Home agents and in center distractions. ~No response for Record of Employments, pay information, ASK-Now does not respond to tickets filed.

Viewing 1 - 3 of 11,430 Reviews

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TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

massive lay-off

Could be worse, could be MUCH better

Do Not Apply

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