TextNow reviews

3.4

48% would recommend to a friend

(119 total reviews)
avatar

Derek Ting

51% approve of CEO

36% positive business outlook

TextNow has an employee rating of 3.4 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TextNow employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

119 reviews
2.0
Oct 21, 2025

Great Mission, Poor Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great mission to provide free phone and texting to those who need it most. You'll get to work remotely and the office has a wide array of snacks if that's your thing.

Cons

Performative culture and values that don't measure up to the reality of the business. At least on my former team. Pay attention to the other reviews' "Cons" - they pretty much sum it up.

3.0
Sep 17, 2025

Fun place to work, but disorganized

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun, energetic culture with genuinely great people Relaxed, casual environment where you can be yourself Good exposure to SaaS/tech, and opportunities to learn if you take initiative

Cons

Very disorganized, with priorities shifting frequently Lack of structure made it hard to plan or see clear career paths Leadership communication could have been stronger Hired over 40 people in Q1 of 2025, and fired 20 at the end of Q2

1.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good Pay Decent benefits (used to be a lot better)

Cons

- Senior Leadership team has no idea what they are doing and make bad decision after bad decision. -No adherence to process, no standards and no accountability! - The company culture has completely tanked over the last 2 years, TextNow used to be a great place to work.

avatar
TextNow Response
11mo
Thanks for taking the time to share your feedback. We're glad to hear pay and benefits meet your expectations, as we’re always working to ensure our total rewards remains strong. We’re truly sorry to hear that your experience at TextNow hasn’t matched your expectations. Especially if you’ve seen a shift in the culture you once valued. As you know, culture is something we take very seriously, with our Values Bootcamps, culture interviews and more. We know it requires ongoing attention, reflection, and effort from everyone, especially our leadership team. While we recognize that not every decision will land perfectly, we are committed to learning from both our wins and our missteps. We value open and honest feedback and are constantly working to improve processes, clarify standards, and build stronger accountability across the organization. We will continue evolving to create a place where people can do the best work of their careers.
Viewing 1 - 3 of 119 Reviews

Glassdoor has 136 TextNow reviews submitted anonymously by TextNow employees. Read employee reviews and ratings on Glassdoor to decide if TextNow is right for you.