The AA reviews

Thank you for taking the time to share your feedback. We’re pleased to hear that you recognised there are opportunities for progression within parts of the business. We’re sorry to hear that your experience is impacted by concerns around working hours and management. We know that supportive leadership plays a key role in creating a positive colleague experience. If you haven't already, please feel free to reach out to one of our Senior Leaders, or the People Team (HR) so we can better understand any specific concerns and see where we can help.

Thank you for taking the time to share your experience. It’s fantastic to hear how positively you view the opportunities for development, progression, and learning across the business. We’re especially pleased that you’ve found The AA to be a supportive and collaborative environment, where you’ve been able to build new skills, gain valuable industry knowledge, and connect with colleagues across different teams. Creating opportunities for colleagues to grow their careers and develop their potential is something we place a strong focus on. We also appreciate your balanced feedback around the pace of change. As we continue to evolve and improve our processes, systems, and ways of working, we recognise that change can sometimes be challenging to keep up with. It’s encouraging to hear that the support, coaching, and communication provided have helped make these changes manageable and well understood. Thank you again for your contribution and for the work you do supporting our customers and colleagues.