Pros
Co-workers are great people, and I guess you get a free membership.
Cons
The organization is run very poorly. Most of the problems that we can think of start and end with management and their horrible communication. How much people dislike management, and the job in general, is an almost daily conversational topic. The Y's are all incredibly understaffed and so we're expected to pick up extra shifts (at any branch in our half of the city) to cover for management's poor scheduling and then we get in trouble for having overtime because we weren't supposed to take it. To make matters worse they are cutting hours at the busiest locations, and adding shifts at the smaller locations (that already complain about not having enough work to do) because now the larger locations don't have the staff to answer the phones and they need someone to answer the overflow calls. There is no room for growth within the company, and they will 90% of the time hire an external applicant instead of a more qualified internal applicant. Usually, this is to replace one of the few good managers that left because they were also sick of how poorly run everything is. There are also tons of "safety" policies that are out-dated and only serve to breed conflict. Naturally as Member Services we are expected to diffuse conflict while also enforcing the same rules that create the conflicts in the same place. Then, while we enforce these same rules that we can be fired for not enforcing (as we are reminded often) the managers will just walk in and cancel the rule on the spot just to avoid conflict. Suddenly, instead of enforcing the rules we just look like the rude employees that are trying to make things more difficult for everyone. On top of all that (and more) we are severely under payed for the amount of abuse we receive from customers and management itself. Most of us are so sick of being at the Y we don't even have the will to use our memberships because we can't stand the idea of being here for any longer than we have to be.
