Uniqlo reviews

3.1

42% would recommend to a friend

(7,519 total reviews)
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Tadashi Yanai

61% approve of CEO

40% positive business outlook

Uniqlo has an employee rating of 3.1 out of 5 stars, based on 7,519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uniqlo employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
May 8, 2019

UNIQLO Canada = Disaster

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company makes you work hard with high standards. Decent employee discount.

Cons

This ELABORATELY structured company is extremely unorganized. Upper management's many DIRECTIONS usually end up a failure and fizzle out. Directions are opinions and the opinions come from so many different managers, it creates double the workload. Head office really SUPPORTS themselves. Zero support from head office for stores. Head office is filled with a bunch of so-called "experts" that just read numbers off of a page and share their opinions without considering cost, time and energy consumed to meet their demands. Upper management is very QUICK and EFFICIENT at pointing out problems and dodging them. No one from upper management takes any responsibility for their mistakes. Upper management is very quick to point blame and out them publicly in front of peers. Upper management is AMAZING at pointing out problems yet no one likes to tackle any problem and solve it. They just pass on the problem from one person to another and demand solutions within unreasonable time frames. The extremely HIGH STANDARDS are never upheld. Zero standards when it comes to promotions. To get promoted, you must pass an evaluation and pass a written test. Upper management promotes on favouritism and promotes those who did not meet evaluation nor pass the test. The supervisors are EXCELLENT at pointing out mistakes but have no clue as to how to fix those mistakes. Instead, they either push it onto someone else or find someone to blame for the mistakes. Working hours are GREAT only if it saves the company money. Terrible work/life balance. They say work within normal working hours, yet they throw on 12 hours worth of work each day, expecting you to complete it within 8 hours.

2.0
Oct 20, 2017
Recommend
CEO approval
Business Outlook

Pros

- Great pay given it being a retail job ($14/Hr) - 30% Discount (Regular Priced Items Only) - Chance to move up every 3 months - Always something to do - Chance to gain experience in everything from stock, fitting room, cash, and sales floor (great for those with zero job experience)

Cons

- No diversity (Mostly Asians, making communication difficult between non- english speaking employees - 1.5 Hours of unpaid breaks making shift a total of 9.5 hours (Prepare to dedicate your entire day to Uniqlo, possible shifts include 7:30AM-5:00PM, 9:30AM- 7:00PM, 12:00PM-9:30PM, 1:30PM-11:00PM. just saying but the mall (Eaton Centre) opens at 10:00AM and closes at 9:30PM) (Beware if you live far as well) - Constant layout changes creating constant stress and pressure among employees - Mandatory writing down sales information daily (Let's be real nobody really cares about that stuff, what it really feels like is a constant reminder of how much this company cares about money) - Strict regulations

2.0
Apr 15, 2020

Dissapointing employer

Recommend
CEO approval
Business Outlook

Pros

UNIQLO's ideology is inspiring, their sustainability efforts are good for a retailer and the clothes really are well made yet affordable. 30% staff discount in stores is a nice perk.

Cons

Although the founder encourages employees to constantly think like management, new ideas are rarely considered, you are simply told "that is not the Uniqlo way". In 3 years no local Canadian was promoted at HQ and many expats were demoted, which is demoralizing. During meetings everyone is doing other work on their laptops, no one is listening. Women are deemed "agressive" if they speak their minds, not just in Canada but this has been reported in all other western markets. Company goals are set because they sound good, not because they are logical, achievable goals, and then when these goals are not achieved, people are chewed out. Everyone starts with two weeks vacation. There's a big divide between Canadians and expats, very "us vs them". The employee review system is brutal.

Viewing 1 - 3 of 7,519 Reviews

Glassdoor has 8,835 Uniqlo reviews submitted anonymously by Uniqlo employees. Read employee reviews and ratings on Glassdoor to decide if Uniqlo is right for you.