Victoria's Secret reviews

3.4

57% would recommend to a friend

(13,116 total reviews)
avatar

Hillary Super

70% approve of CEO

46% positive business outlook

Victoria's Secret has an employee rating of 3.4 out of 5 stars, based on 13,116 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Victoria's Secret employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

13K reviews
1.0
Feb 22, 2017
Recommend
CEO approval
Business Outlook

Pros

VS inflates your salary and gives you amazing monthly bonuses so that you will never leave and to do so would have to take a pay cut! If you resign, they will throw money at you always. If money is important to you, this is the place to be!

Cons

Everything comes with a price. There is a reason this company pays so well, you will be miserable. Executives don't treat store leadership with any respect, that is if you even get a store visit or even a phone call for that matter. No one is thankful for a job well done. The only focus is visual (which doesn't cater to the customer VS is trying to attract) and selling. Sell everything, no excuses, it doesn't matter that we have no sizes or product. Associates are us less unless they are selling 250 an hour, if they're not, they are not the right fit even though they could be the kindest, hardworking person you have ever met. The company is struggling to get in line with other retailers like aerie and claims it wants to be nothing like them, because they are the all powerful Victoria's Secret, but yet all they sell now is bralettes. They are losing a lot of customers due to poor breath of product, offensive marketing, taking away coupons, swim, catalogues and no one seems to have a plan. The shoplifting is horrendous, everyone knows they can just walk out with bags of product and no one can do anything. The company is too cheap to provide security and they are taking a stance to not focus on LP and treat each customer equally when that's just not the case. Most leaders in this company are what you would expect, pretentious, snotty girls who wouldn't push a broom to save their life.

1.0
Jan 28, 2017

Sales Specialist

Recommend
CEO approval
Business Outlook

Pros

- Gratis, especially when you first join, you get a bunch of free bras - Learn all about bras and become very knowledgeable - LOTS of nice people work there, I made some really amazing friends! VS attracts many international people and individuals who are very classy and friendly

Cons

- Toxic and abusive behavior from management (lots of passive aggressive behavior to make staff feel bad about themselves, favoring certain people over others, bullying the nicer staff instead of creating a positive environment for growth) - Your senior sales staff WILL steal your sales and then smile in your face and ask you how you are doing, I found this very unsettling. I know in a sales environment it's competitive, but VS needs to change their sales structure so they aren't pressuring sales staff to reach even higher and higher goals. They need to be more realistic, then sales staff can relax a bit and be better at sales because they can work together to keep customers) - New sales all the time, with the wide range of products you already have to memorize, you have to memorize all the different promotions going on all the time, and you bet--they test you on it! - Higher and higher pressure sales, which is ridiculous because they expect you put things away as well and it becomes overwhelming having to manage that and put things away too - The store is constantly changed around, so that Bombshell bra you want to recommend to your customer? Sorry not there...this is why so many customers complain about being drug around with the staff not knowing what they are talking about - Unorganized management. There are a few different managers at VS and they will all tell you something different. One will tell you to do something, and the other will ask you "what are you doing here?" and get mad at you. Or one manager will tell you something is okay to wear or do, and another will give you hell about it. It happens on a daily basis. It's very frustrating. - They don't give you very many hours. They lure you in on the pretense of great benefits, and always give you less hours on purpose. Also, they will start taking your hours away once you have worked there for 2 months if your sales aren't high enough. Get ready for it. If you want to improve on the job...I don't think so...bring your A game (for $13/hour! HA!). Also the commission is a lie. You only get it if you achieve a sales goal, and you only get commission on what you sell AFTER reaching the goal. - I injured my foot and they forced me to continue wearing the shoes that made the problem happen. Thanks VS. I had black trainers that had black laces that you couldn't even see, and they forced me to wear more "stylish" shoes that injured my left foot permanently because of the running around and hard floors. - The headset will drive you mad with the voices all the time

3.0
May 2, 2018

Selling Supervisor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-The more you sell, the more money you make -Incentive to move into supervisory roles if you are good at selling

Cons

-Strong pressure to sell -Less hours if you don't sell -Management isn't great/only cares about sales and not the employees

Viewing 1 - 3 of 13,116 Reviews

Glassdoor has 13,863 Victoria's Secret reviews submitted anonymously by Victoria's Secret employees. Read employee reviews and ratings on Glassdoor to decide if Victoria's Secret is right for you.