Pros
the salary is unmatched for government - however you will see why when you take a job here. the benefits are incredible. 100% coverage for medical and prescriptions. $1250 for physio/chiro/massage/etc. 12 sick days - 5 of which can carry over to next years vacation. 3 weeks vacation to start + if you carry over 5 sick days you get 4 weeks immediately. dental is 100% for basic like cleanings and fillings. pension is great as well. the pay and benefits are unmatched. this is about the only good thing about the job. work from home since the pandemic, with provided desk and chair. $25/month to expense for internet. the office location downtown is easily accessible via all transit.
Cons
the worst place I have ever worked. toxic place to work with unrealistic work targets. they act like they care about customer experience, but with the volumes of work on your desk, all they care about is quantity over quality in every front line quality facing role. it's always about hitting targets, and if you can't, prepare to be let go during probation. they will work you like a slave, and continuously berate you if for one day you fail to meet the goals. they are now threatening us every team meeting- letting us know that if there are three days where we dont meet quotas, we will be put on a performance plan. case management is BEYOND out of control. case load is not manageable, and the job is essentially spent 24/7 on the phone. calling and begging people to go back to work, it is full of clients berating you, talking down to you and abusing you over the phone. make or break is the manager you are assigned. many love to micromanage and constantly criticize your work even if you are hitting targets. conflict among co-workers and different roles, as many are trying to pass the workload off to others rather than do it themselves. chronically understaffed due to poor planning. many people on stress leave, retirements not adequately replaced with new staff so you continue to be bombarded with work from the desks of others. HIGH turnover rates in jobs like eligibility adjudicator and case management, because many internal candidates leave to go back to their comfortable lower level jobs because of the job security provided by the union. the job is NOT sustainable. if you have any career aspirations, this is not the place for you. you will go from eligibility to case manager and hit a standstill. either burn out or stay there for 30 years. HR is also wildly incompetent. so if you are trying to progress your career, prepare to have trouble with them while you are applying internally. they won't let you screen into jobs you are qualified for and will skip you by mistake when they should have invited you for a job interview. the comfort of the pay and benefits will keep you here for longer than you want until you become so depressed that you need to go on stress leave, quit or are fired. they frequently let go of eligibility adjudicators and case managers in early probation periods if they are not meeting targets. think twice before leaving a permanent full time job to come here.