Wealthsimple reviews

An overabundance of supervisory roles with insufficient doers is a significant cultural drawback I've observed. The excessive number of mandatory one-on-one meetings, including sessions with a Team Lead, Senior Manager, Director, and occasionally higher-ups, is particularly cumbersome. Although these meetings can offer a platform for voicing concerns not acknowledged by immediate supervisors, their obligatory nature often detracts from valuable work time, rendering them largely inefficient. Excelling in flattery seems to be a prerequisite here - Many of us prefer to simply do our jobs well and head home. The necessity to ingratiate oneself with higher-ups to advance is unwelcome. It's important to recognize individuals based on their contributions, rather than perpetuating a culture that favors those who curry favor. You could put in all the work in a project - the late nights, weekends and everything and someone else steals all the glory in a Slack shoutout - with your contribution coming as a footnote - all this because, well, you're not part of their clique and don't subscribe to flattery. Moreover, being a Person of Color appears to increase vulnerability during layoffs - it often feels like we're disproportionately affected. Take that observation as you will.

- little to no work life balance (mandatory meetings are regularly scheduled outside of working hours, ticket quotas are seldom achievable during your 9-6) - toxic leadership culture whereby manipulation and guilt trips are a fan favourite in pushing employees to hit targets (typically 75 ticket updates per day) - phone agents must be prepared to handle any and all incoming calls despite only being trained on their 1 assigned pillar (i.e. account funding) - bureaucratic measures have been taken to limit agent access, resulting in endless escalations arising from tasks as simple as applying a refund to an account - this has led to a lack of efficiency/ownership from agents, and a hugely dissatisfied customer base - agent development is constantly put on the back burner while leadership is too busy implementing short-term staffing solutions to mitigate backlogs/support new product launches that no one knows anything about