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Financial institutions are moving beyond the AI hype cycle and asking harder questions about trust, accountability, and data transparency. Following the @American Bankers Association Risk & Compliance Conference, Capcoโs @Jak Hart shares why the industry is shifting focus back to governance fundamentals and what that means for scaling AI responsibly. Read the full perspective and explore where organizations are starting their governance journey: https://www.capco.com/Intelligence/Capco-Intelligence/beyond-the-ai-black-box
Banks that automate standard processes win twice. They reduce operational costs and deliver the seamless digital experiences customers expect. AI-powered CRM self-service makes this possible at scale. If you are looking for quick wins with measurable impact, this is where to start. ๐ Explore the full article: https://www.capco.com/Intelligence/Capco-Intelligence/self-service-with-ai-and-crm
Weโre proud to share that Capcoโs UK AI Lab took first place at @OpenAIโs recent Codex Hackathon in the face of stiff competition from many other very talented teams. Our entry focused on a retail banking use case, helping frontline teams better support vulnerable customers through AI-generated customer profiles and next-best actions, powered by transaction and behavioural data. This win reflects the impact of the solution our team built and the focus on creating practical, meaningful outcomes that address the challenges our clients face. Find out more about our AI Labs โก๏ธ https://www.capco.com/ai/capco-ai-labs
Creating inclusive workplaces starts with understanding experiences that are not always visible. Capcoโs @Helen Needham shares her experience of autism in the workplace, reflecting on masking, mentoring, workplace expectations and the importance of creating environments where different ways of thinking are supported and valued. Recently featured in The Times, Helenโs story highlights why inclusion is not one-size-fits-all. Read the full Q&A here: https://www.capco.com/About-Us/Be-Yourself-At-Work/women-autism-and-the-workplace
We were delighted to support @BA Life 2026 for another year, this time as Gold Sponsors, bringing together a fantastic business analysis community to explore how the role continues to evolve. It was great to see so much engagement throughout the day as @John Wisner, @Martin Lee and @Christie Lau shared perspectives on building more fulfilling and impactful BA careers, as well as how design thinking and AI are shaping better outcomes for organisations. A big thank you to the organisers and to everyone who joined our sessions. The conversation doesnโt stop here. If youโre interested in exploring a career at Capco, visit our careers page: https://www.capco.com/Careers #BALife #BALife2026 #BusinessAnalysis #BusinessAnalysisTraining
Anthropicโs Glasswing initiative highlights three shifts financial institutions should pay attention to: โข Faster vulnerability discovery and exploitation โข A narrowing window of advantage for defenders โข Increasing pressure on patching, prioritization, and response speed As AI capabilities scale, resilience will depend less on static controls and more on how quickly organizations can act. This means focusing on what is exploitable, accelerating remediation for critical assets, and reducing decision latency across teams. Read the full article to see how Capco helps firms move faster: https://www.capco.com/Intelligence/Capco-Intelligence/anthropic-glasswing-signals-shorter-cyber-risk-cycles
The future of payments is autonomousโare you ready? Join Capco at @The Payments Canada SUMMIT for an insightful session on Agentic AI in payments. We will explore how autonomous AI agents are reshaping the payments landscape and transforming how transactions are executed and trusted across the ecosystem. As AI agents act on behalf of customers, the ecosystem is evolvingโraising new questions around participant roles, risk, and competitive differentiation. Join @Tracy Lagasse , @Daniela Hawkins, @Tyler Pichach, and @Aakash Sahney as they unpack how agentic protocols are redefining commerce and what this shift means for the future of payments. ๐ Wednesday, May 6 ๐ฃ 8:30 โ 9:30 AM ET ๐ Digital Payments โ 206 CD (In-person) Learn more: https://www.thesummit.ca/agenda/session/1861588 #AgenticAI #Payments #Fintech
๐๐๐ฒ๐น๐ฝ ๐๐ ๐๐ถ๐ป ๐๐ผ๐ป๐๐๐น๐๐ฎ๐ป๐ฐ๐ ๐ผ๐ณ ๐๐ต๐ฒ ๐ฌ๐ฒ๐ฎ๐ฟ ๐ฎ๐ ๐๐ต๐ฒ @British bank awards, run by Smart Money People ๐ฎ๐ฌ๐ฎ๐ฒ!๐ With just one week to go before finalists are announced, we are grateful for the trust and engagement that has brought us here. If our expertise and collaboration have had an impact, we would truly value your vote. Vote for us here: https://smartmoneypeople.com/surveys/rvq0Drqo7t Please use your business email address for your vote to count. Thank you for your support
If your product is not essential, it is invisible. Products that are not clearly tied to measurable outcomes struggle to earn customer adoption and sustained relevance. Effective product strategy connects vision to business objectives and real customer impact through continuous measurement and refinement. Read @Rasha F. Hamdan, CFA, FRM's latest article, ๐๐ฟ๐ผ๐บ ๐๐ถ๐๐ถ๐ผ๐ป ๐๐ผ ๐๐ฎ๐น๐๐ฒ: ๐๐๐ถ๐น๐ฑ๐ถ๐ป๐ด ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐๐ ๐๐ต๐ฎ๐ ๐บ๐ฎ๐๐๐ฒ๐ฟ, to strengthen your value driven product strategy โก๏ธ https://www.capco.com/intelligence/capco-intelligence/from-vision-to-value
Tokenization is gaining momentum across Canadian financial services as institutions explore how digital assets can unlock new sources of liquidity and broaden market access. In @Wealth Professional Canada Magazine, Capcoโs @Dejan Knezevic, MBA, highlights how tokenization could help streamline fragmented post-trade processes while enabling innovations such as fractional ownership, faster settlement, and 24/7 trading through digital platforms. Realizing these opportunities at scale, however, will require significant transformation across operating models and governance frameworks. Read the full article: https://www.wealthprofessional.ca/news/industry-news/tokenization-readiness-comes-into-focus-for-canadian-financial-institutions/391836
