ADT Customer Service Representative interview questions
based on 64 ratings - Updated Apr 28, 2025
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
72%
Applied online
Applied online
9%
In Person
In Person
8%
Other
Other
4%
Recruiter
Recruiter
4%
Employee Referral
Employee Referral
4%
Staffing Agency
Staffing Agency
Interview search
64 interviews
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ADT interviews FAQs
Customer Service Representative applicants have rated the interview process at ADT with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 53.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at ADT overall takes an average of 17 days.
Common stages of the interview process at ADT as a Customer Service Representative according to 3 Glassdoor interviews include:
Phone interview: 50%
Presentation: 50%
Here are the most commonly searched roles for interview reports -
The interview went well and the recruiter was easy to talk to. I had a great experience with the interview and they made sure my questions were answered. I’d recommend them to a friend
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer
I applied online. The process took 2 weeks. I interviewed at ADT (Wichita, KS) in Dec 2024
Interview
Video interview asked standard questions very laid back and always be prepared before hand research adt and customer service representative questions. Why you would be a good fit how to deal with angry customers
I applied online. The process took 3 weeks. I interviewed at ADT in Jan 2024
Interview
The interview process was fast and easy. Not only that’s my start date was sooner than expected. Unfortunately i had to leave due to a loss in my family. But the training process was a 7/10. Far as getting on the phones, KNOW HOW TO TEACH SELF.