OpenTable Customer Service Representative interview questions

I recently went through a five-stage interview process for a role at OpenTable, reaching the final stage which involved preparing and presenting a detailed task to a panel. Throughout the process, the feedback I received was positive, and each stage made me feel closer to the role — so I invested a great deal of time, effort, and energy into the final presentation. Unfortunately, after all that work, I received a rejection with very little meaningful feedback. The recruiter mentioned that I “did a great job presenting” but that the panel expected me to look further into competitors — something that could have been clarified or assessed earlier in the process. It felt discouraging to be disqualified for missing one point after such a lengthy and multi-layered process. The feedback call lasted about a minute and didn’t add any real insight — it could have easily been an email. After five stages, I expected more thoughtful and constructive feedback, or at least a more transparent process. Overall, while the interviewers were professional throughout, the process felt overly time-consuming, unrealistic, and ultimately discouraging. I hope OpenTable considers simplifying their hiring stages and offering more meaningful feedback to candidates who invest so much time preparing.