Sutherland Customer Service Representative (CSR) interview questions
Updated Feb 14, 2026Difficulty
Easy
Experience
Very positive
How others got an interview
- 12%In PersonIn Person
- 8%Employee ReferralEmployee Referral
- 6%RecruiterRecruiter
- 6%Campus RecruitingCampus Recruiting
- 1%OtherOther
- 1%Staffing AgencyStaffing Agency
Interview search
261 interviews
Sutherland interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at Sutherland with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 76.4% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 5 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 9 days.
- Common stages of the interview process at Sutherland as a Customer Service Representative (CSR) according to 30 Glassdoor interviews include:
Phone interview: 23%
Skills test: 12%
One on one interview: 12%
Presentation: 10%
Drug test: 10%
Personality test: 8%
Background check: 8%
Group panel interview: 6%
IQ intelligence test: 6%
Other: 5%
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