TTEC Technical Support Representative interview questions

The interview was great and all. Everyone was nice and the host was nice as well. They asked questions and asked if I had experience in thing that dealt with customer service. I didn't have any, but it was very, VERY disappointing how they still invited me to an interview and knew what I put on my application. How can you even still invite someone for an interview knowing they don't have experience? On top of that, I feel like they should try to at least consider people who never worked before plus they even had training. I was very highly disappointed on how they were. I also wanted part-time because I am a college student. Another thing was right after the interview I got an email basically saying my background and experience wasn't strong enough. Again, it was a horrible experience. How can they just now be seeing the application.