Kids Help Phone

Kids Help Phone is the only national 24/7 service that offers bilingual (English and French) professional counseling services, resources and text support to young people.

keep our promise

The challenges facing young people in Canada have become more complex — as has their need to access the most relevant resources. To achieve our vision, we need to address these challenges as soon as possible   Demonstrate our reliability

Kids Help Phone has been accredited since 2013 by Imagine Canada's Standards Program for Excellence in the Charitable Sector in five key areas:

• Transparency and Financial Practices
• Fund raising
• Staff management
• Volunteer involvement
• Board governance

Our vision

A future where every young person in Canada can access the support they need, in the way that is most appropriate for them.

Our values

Courage, Collaboration, Innovation, Resilience, and Trustworthy

Our strategic objectives:

• Maximize access

For nearly 30 years, young people have turned to Kids Help Phone for the support they need. But for every person we help, many more are unable to access our services.

That's why we're committed to breaking down barriers to joining and delivering new essential, innovative and relevant services.

• Improve our resilience

To optimize our services and ensure that young people have access to them when they need them, we must find stable and reliable sources of funding and be efficient, flexible and responsive.

• Demonstrate our impact

Drawing on our long experience of direct interaction with young people, it is our responsibility to support policy makers and researchers, both at home and abroad, in their quest for knowledge and answers on mental health and young people's well-being.