- Poor work culture. Employees complaining almost everyday about management and the company. Some employees hate their job and express it often. Some employees are unfriendly and feel entitled over you. A lot of resentment and unhappiness throughout some departments in the company. Some departments are better than others.
- Favouritism is rampant within the company.
- Small office building. Very cramped. Only has 1 floor. Some hallways are very narrow. Company brings in more employees, moves employees around, dissolves departments, merges with other departments, but never expand the physical building.
- Limited lunch room spacing. Building has 3 lunch rooms, all are very small and is hard to find seating during lunch time.
- Awful location. Quite far. No food establishments except an old Country Style in an Esso gas station. You'd need to drive to places for lunch.
- Constantly being watched/monitored. Company spends money on refurnishing the office spaces to have open areas or glass walls so that everyone can see your computer screens and anything else you're doing. You are being watched and timed if you leave your desk to go to the bathroom, and to get a coffee. You cannot eat at your desk, cannot buy food in the cafeteria unless its your break time. Cannot be roaming around in other areas of the building during work. Attitude is: "don't let the manager see you doing this or going there."
- Manager treats staff like children. Coming to work is like coming to elementary school. If you are late to work by one minute, she calls you into her office and demands the reason for tardiness. Manager insists that if you are late to work, even by one minute, it will be counted against you in your work performance. If you are late to work because of traffic congestion, accident, or personal emergencies, it will be counted against you.
- Breaks are monitored by the manager. All employees in the department must take their breaks at the same time and must report back to their workstation once break finishes, you cannot be late.
- Manager has monthly, quarterly, and yearly coaching sessions with employees where she basically tells you what you're doing wrong in your work, nothing else.
- All computer activity is highly monitored. Including, the time you log in, the time you log out, how many requests you complete, how the request was completed. Constantly work under pressure while being audited. You are told to work on different tasks during the day with hourly targets knowing that audit is checking how fast and how accurate you complete the request.
- Meaningless work. There is a queue with xxxx amount of requests that need to be completed and keeps growing daily. Complete request, then repeat, repeat, repeat. Copying and pasting, and basic calculations.
- Hourly targets. If you are not reaching the hourly target, you will get called into the manager's office and be coached. Honestly, the targets are hard to achieve on some days.
- Company provides employees with bonuses, however, the manager will first tell you the bonus you should be receiving, then list all the mistakes you've made and lower the bonus with each mistake you've done in a year, including coming late to work from personal emergencies and traffic accidents.
- Manager has a non-professional attitude. Likes implementing distracting games/activities. Always wants to know why you're taking a day off, why you took a personal day, why you called in sick. Doesn't know how the procedures operate in the two departments she 'manages.' You can't come to her with questions because she doesn't know what exactly her two departments operate. Yells at her staff. Embarrasses her staff during meetings.
- Food selection in the cafeteria is 'okay.' Everyday is a certain hot food selection and doesn't taste very good.
- Outdated processes and some outdated software.
- In the work you do, you will see and hear that a lot of customers are complaining about the toll rates and prices for using the 407 highway.
