AIR MILES reviews

3.4

48% would recommend to a friend

(470 total reviews)

Shawn Stewart

62% approve of CEO

34% positive business outlook

AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

470 reviews
1.0
Oct 14, 2020
Recommend
CEO approval
Business Outlook

Pros

- Good people in certain departments - New technology - New and futuristic office space in Toronto

Cons

- This company fell apart at the seams after the AIR MILES expiry disaster - The amount of layoffs, restructuring, etc. was incredible. It was a rotating door, every day you had no clue what you were walking into. - This did include removing a number of negative and systemically problematic Executive Level leaders, but at that point, it was to little to late. They lost an incredible amount of great talent and imploded the reputation of the company. - They will try to win you over and hide all the inadequacies of the company with free snacks, cheap alcohol events, and trinkets so you don't pay attention to the absolutely raging dumpster fire that you're surrounded by - Just look at the stock price history of the parent company Alliance Data, bottomed out and has never recovered. - Leadership only in it for themselves, their pay checks, their titles and empire building - especially within the HR/Talent team - Clear and blatant favoritism, they didn't even try to hide it - Top heavy org structure - The rules are for everyone else other than the ones that make them

avatar
AIR MILES Response
5y
AIR MILES has passionate and hardworking people who drive our vision forward. Our culture, perks and technology are big factors in how we continue to disrupt, innovate and make an impact. I’m sorry that your experience at AIR MILES did not match our intention of being the best place to work. We value everyone’s opinion at AIR MILES, and it’s our goal to keep lines of communication open through pulse checks and surveys so that we can better understand what’s working well and areas to affect positive change. Last year was a big year for our company where we made critical changes to our business structure. With these changes we are better positioned to deliver on our goals of enhancing our technical capabilities and improving our Collector experience to drive our mission of Rewarding All Canadians Every Day. We are excited about the direction we are heading in, and for what’s to come. Dimitri Benak VP, People and Culture
1.0
Jun 20, 2019

Unethical HR Dept/Smoke and Mirrors

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Beautiful new offices with amenities galore, patios, staff cafeteria, barista bar -Overall good culture, some great people across the business

Cons

The department that should be the most ethical, setting an example for the rest of the company, is by far the least. The leadership of Human Resources is seemingly immune to any recourse for the turmoil and constant turnover in their group. Everyone unfortunate enough to roll up under this regime (even indirectly or several levels removed) can look forward to being treated with suspicion, scrutiny, and mistrust, unless you happen to be one of the chosen ones. Favouritism and special treatment are rampant. Ethics complaints swiftly swept under the rug. Constant turnover (except at the top, of course) results in scope creep for those who manage to stay on because the leadership likes to experiment with not backfilling roles in order to appear leaner and "do more with less". No advancement for subject matter experts with years of experience and significant accomplishments if you don't fit in with their warped, cult-like ideals. They'd sooner have the tenured people out anyways, so that they can bring in cheaper talent or one of their cronies from another shop. Criticism (constructive or otherwise) is instantly crushed. Need proof? Just watch for the one or two extremely positive reviews that will immediately follow this one. The HR team are regularly astroturfing these reviews by soliciting individuals from around the business, or just writing them themselves. They are obsessed with image, perception and survey results. The beautiful new office that all of the reviews rave about is the ultimate monument to this. It is merely an illusion, a tool that they can use to seduce new talent and submit pictures of to win "best employer" awards. On a whole, the HR philosophy is to value the talent that they don't have yet, over the talent that they do have. Everyone is replaceable, and the next best hire is always just around the corner. Once they've got you, that's it. Development and advancement are a carrot on a stick. Things may be just peachy elsewhere in the business, but if you are an HR or Workplace professional, stay far, far away.

1.0
May 5, 2016

HR Department is a Mess

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- benefits - located right above the subway

Cons

HR is run led by a group on individuals who do not understand what it means to be people leaders, where decisions are made on a whim having no regard for the impact on those in the department. HR is in a constant state of change, not because they are building a “leading edge” department, but because leadership constantly changes direction on strategy after the fact, wasting everyone’s time and creating inefficiencies. Good people are leaving because of poor leadership and nothing is being done to change it. Do not be fooled by the “best employer” awards and “most admired culture”, the work environment in HR is anything BUT that. There is no flexible work environment as there is a need to micro manage and keep tabs on employees at all times, having a differing opinion means likely getting fired as a result of the bully culture that has been created by the leader of the dept, and forget about having work-life balance as you will be expected to be available at all hours. Advice - if you value your career, do not accept a job here

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Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.