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      Access Research

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      Access Research reviews

      2.8

      49% would recommend to a friend

      (152 total reviews)

      22% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Work/Life balance

      2.5

      Senior management

      2.3

      Culture & values

      2.2

      Career opportunities

      2.0

      Compensation and benefits

      Access Research has an employee rating of 2.8 out of 5 stars, based on 152 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Access Research employee rating is 25% below average for employers within the Media and communication industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      152 reviews
      2.0
      Jul 25, 2016

      Telephone Interviewer

      Telephone interviewer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can choose your own schedule on-line. Paid training.

      Cons

      Well, even if you schedule your own shift it might be cancelled. And it happens quite often. You will discover about the cancellation on the day of your shift, just 3 hours before it. So it is quite uncomfortable to plan your day and earnings. If you are looking for a part-time job, there are many similar companies, which do not cancel your shifts and you can plan your week accordingly. Finally, I found a better part - time job in a similar field and I think I would quit Access in the nearest future. Oh, and by the way, they do not have direct deposit. You have to pick up you check only at the office.

      4.0
      Nov 17, 2013

      gg

      Telephone interviewer/survey taker
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) Great hours: The hours are great. You can choose to work up to 44 hours a week, but this is usually not the case as the call center does not often have a demand for interviewers. You can expect to work 4-5 hours per weekday, and 5.5 hours on Saturdays, and 7.5 hours on Sundays. 2) Great working conditions: You sit in a cubicle, and there is no physical labor involved. Good for elderly folk looking to supplement their income. You get paid a bonus if you complete more surveys than the target (usually very rare, even for the most charming people). You'll get minimum wage, but you can get by putting in minimum effort. 3) Supportive supervisors: The supervisors here are not expecting you to meet some insane targets, and there is no real pressure. Don't take advantage of this, as your log-in time (time spent working) is closely monitored, and if you try to take unethical breaks, you are warned. In my experience, the supervisors are very cordial and friendly people who will try to help you with work-related concerns. 4) Location convenience: It is very accessible, as it is only a 3 minute walk from the St. George subway station. 5) Friendly workers: If you are a sociable person, you can probably meet some great people here. If you are not, that is no problem, as there is no 'teamwork' aspect involved. You can show up, do your work, and then leave without fraternizing with any of your co-workers. Most of them are part-time, so there is no 'office politics' or rumors or any bad things associated with normal offices.

      Cons

      1) Repetitive nature of work: Probably the worst part of this job. You will say the same paragraphs countless times. Sticking to scripts verbatim is really important, even though it is pointless and illogical. People on the other line will go off about something unrelated, while all you want to get as many surveys done as possible. 2) The hours: The hours can be re-scheduled or cancelled at any time. There is a 'Cancellation Hotline', but I've called in on 20 different occasions and have yet to talk to a person. 3) Low pay/low prestige/dead end job: The pay is minimum wage. You won't impress anyone with this job, you won't wow future job interviewers, and you won't rise up the ranks into a C-level executive position. If you're young, don't do this job full-time. Do it part-time, and go to college for something better. 4) Rude/insane respondents: People out there are mean, old/senile, angry at you, and worst of all, dismissive. Being hung up on is infuriating at first, because you try to sound motivated and upbeat, and you don't even get a response. I suppose this con is actually a pro, as it trains you not to take rejection personally, and improves your customer service skills. You also learn how to respond to customer refusals (I'm not interested, I'm too busy, etc), which might be applicable to sales positions.

      1.0
      Jun 21, 2022

      Avoid

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Downtown location accessible by transit. I don’t ever have to go back again.

      Cons

      Supervisors are despicable idiots. They listen to every noise you make and don’t even let you help your coworkers if they need help because they don’t want you talking between calls. They are blunt and rude.

      Viewing 1 - 3 of 152 Reviews
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      Glassdoor has 168 Access Research reviews submitted anonymously by Access Research employees. Read employee reviews and ratings on Glassdoor to decide if Access Research is right for you.