Alaska Airlines reviews

4.1

78% would recommend to a friend

(1,721 total reviews)
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Ben Minicucci

79% approve of CEO

78% positive business outlook

Alaska Airlines has an employee rating of 4.1 out of 5 stars, based on 1,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Alaska Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

2K reviews
4.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and workers are nice and helping each other

Cons

It’s more for tech issues on IPad a working tool that you gotta have on you always. They have a lot different apps. Even they have single sign on it doesn’t work as it should work because I have to log in every single time to every app. It doesn’t remember that few minutes ago you used that app and you have to log in multiple times. What frustrates the most that they barely utilizing finger print lock/unlock and that can be used on different apps and would make life so much easier. Their schedule app logs you out sometimes 10-20 times a day and it’s just I see a wast of time that in that time agents can help guest and instead of that they trying to log in every time to see the next task since your task changes and could change any time so you have to keep eye on it. Alaska IT guys have to come up with a better way.

2.0
May 22, 2026

People Team is a Problem

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I first started working at Alaska almost five years ago, I would have said that the people were one of the company’s greatest strengths. Many employees had been with Alaska for decades — some longer than I have been alive — and their loyalty, pride, and belief in the company were deeply evident. Overall, I had a very positive experience with many of the people I worked with, and there were countless colleagues I genuinely enjoyed collaborating with. Sadly, many of those same people — the ones who would have been Alaska’s strongest advocates and culture carriers — were pushed out, especially within the People Team. That shift says a lot. When a company loses the very people who helped make its culture meaningful, it cannot pretend nothing has changed.

Cons

When it comes to the cons, I will be honest: the People Team has become one of Alaska’s biggest barriers. I am surprised senior leadership does not appear to fully recognize how toxic parts of the People Team culture have become, or how many leaders in that space need to be replaced. I made the decision to leave when it became clear that there would be little to no accountability for problematic leadership. I also saw ongoing issues with favoritism, nepotism, bias, high turnover among people of color, and very limited advancement of people of color into leadership roles. I was with the company for almost five years and was never able to secure a promotion, despite my experience, performance, and contributions. Over time, it became clear that the goalposts kept moving. Eventually, I realized that too many leaders on the People Team hired and promoted based on personal preference, proximity, and favoritism — not necessarily skill, qualifications, or impact. Because of that, I knew it was time to move on to bigger and better things. Alaska also falls short compared to other corporations when it comes to competitive pay, which only reinforced that leaving was the right decision.

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Glassdoor has 1,882 Alaska Airlines reviews submitted anonymously by Alaska Airlines employees. Read employee reviews and ratings on Glassdoor to decide if Alaska Airlines is right for you.