Decent pay but strict training and poor schedules - Reservations Agent Alaska Airlines Employee Review

2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and working from home

Cons

The training program is strict - then you get the worst schedules like late nights, you are micromanaged and managers are not super empathetic.

Explore other reviews about Alaska Airlines

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Very welcoming environment. Learning tools and strategies are the best. The union feels like a partnership. AMFA is a great union. Pay is fair.

Cons

The commute from outside the SeaTac airport to into the airport is 30 minutes. The parking situation and organization is not ideal.

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment and culture. Leadership is strong.

Cons

Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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