Bath & Body Works reviews

3.7

70% would recommend to a friend

(11,175 total reviews)
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Daniel Heaf

57% approve of CEO

51% positive business outlook

Bath & Body Works has an employee rating of 3.7 out of 5 stars, based on 11,175 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bath & Body Works employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Dec 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Most co-workers (not management) were friendly enough, although few of them stay longer than a couple of months for obvious reasons.

Cons

-In spite of the 30 percent off employee discount, employees end up paying more for the products than a customer using coupons. (Employees have to be rang through by a manager, and are not allowed to use coupons. The employee discount was not to be applied to any deals or promotions that the store was having, and these deals usually save far more than 30%) -Especially during the busy holiday season, employees are split up into "zones" covering about 10% of the area of the store, and are forbidden to leave their "zone" during the time which they are assigned to it, no exceptions. -The company is entirely sales-focused, and the job is extremely demanding. In fact, you may have noticed that Bath & Body Works employees are all equipped with a headset. This device is not typically used to make things easier, but rather, they are used to enable the managers to constantly harass and give petty direction, give never-ending updates on sales goals. -Never received 15 minute breaks for 5 hour shifts (the most typical shift lengths for part-timers, so that they aren't legally required to give a half hour break) -The management is so stressed about the strict, huge sales goals, and the constant product shipment and visual store changes ("floor sets") that they push the employees to no end. ("Do this, why are you doing that, go back to this. What are you doing? This still needs to be done. Is it done yet? Get going, then do this. Why are you here? You need to be here..").. etc. -I have never heard of any other company doing this, but the employees get scheduled for "on call" shifts - a scheduled shift which the employee must call the store 2 hours in advance of the beginning of the scheduled shift to see if they are needed. There is absolutely no way of telling in advance, so you would have to book your entire day around the 50% or so chance that the store would need you. I remember having an "on call shift" the evening before a final university exam starting at 8 am the next morning. I called the store in advance trying to reason with them and ask if I could stay home to study. The manager simply told me that they would absolutely need me ( to re arrange the lotions on a table) and that it was my responsibility to come in and work, because of this on call shift. The managers simply do not care about the well being of their employees, and even given the existence of these ridiculous "on call" shifts, it is quite easy to tell that this company is not flexible or understanding whatsoever when it comes to the schedule. -Don't even bother writing down your availability. I had asked for 15-20 hours a week as a part time worker and a student. During the holiday season i was scheduled for 35+ hours per week without any full-time benefits whatsoever. -I have seen written and documented statistics about how the company expects 30-50% of seasonal workers to leave within the first month, and the average time spent working for the company is about 2 or 3 months - and there is a lot of reason behind these statistics, so please do yourself a favour and do not let yourself be abused by this company, and become one of these "statistics"

3.0
Jul 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Reasonable compensation, new commission position will help make management job easier, sales will sell themselves.

Cons

Very "inside the box" thinking. Strategies are too simple and repetitive. Too much pressure and emphasis on conversion, creates such a stressful environment when browsers shop or people walk in and out across the leaseline

1.0
Jul 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Good Pay. Nice products and frequently receiving cute new items. Benefits are ok but very expensive.

Cons

-No appreciation from the company, DM's, RM's etc -Short time frames to complete tasks with minimal hours causing a stressful environment for all staff. -Expect too much from their part time Sales Leaders. -Targets are way too high to receive bonus on most months -Running 2 hour segments with goals and having to reach a 60% success rate each week. If you don't reach it you are questioned and they are always trying to make you write up action plans for everything! -Having to do the same redundant reports but in multiple different ways all in one week. Who has time for this -Making us pressure all the associates before their shifts with chat ins -DM's not following up with their managers then holding them accountable for stuff they never taught them! Absurd!! And demeaning. -DM's rarely come in and coach and mentor you. When they do come there is little appreciation if any, it's all about what you COULD be doing as opposed to what you have done! -DM's don't really ask for feedback or interact with Co Managers therefore leaving them feeling unhappy and unappreciated. -Being Micro-Managed on EVERYTHING by company and DM's! No freedom to use thought leadership! -Mixed messages on the direction they want you to go in. Focus on conversion, no focus on trans, no focus on ADS, not today focus on your demo goals, no work on your UPT! We are only 1 person here! Perhaps if we were supplied extra sales lead support. This leads to lack of motivation on both Managers and team and if they only knew how SM's were unhappy - it would be an eye opener! This company is by far one of the worst companies I think I have worked for! It's starting to feel like torture just getting through the day.

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Glassdoor has 11,680 Bath & Body Works reviews submitted anonymously by Bath & Body Works employees. Read employee reviews and ratings on Glassdoor to decide if Bath & Body Works is right for you.