Jan 12, 2025
Computer Generated Solutions reviews
2.8
35% would recommend to a friend
Phil Friedman
37% approve of CEO
29% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
1.0
Nov 4, 2024
CGS Verizon Project: A Revolting Employee Meat Grinder – Lies, Exploitation, and Zero Respect
Current employee, less than 1 year
Braşov
Recommend
CEO approval
Business Outlook
Pros
I worked on the Verizon project for over 3 months, and it was a disgraceful experience from start to finish. Let’s start with the so-called “pros”: they hire people in waves of 20-40 every couple of months, constantly posting “Client Advisor - English” on job sites. You’d think they’re expanding, but it’s all a trap to cycle people in and out. They start you with promises of training, but after two months, you’re thrown into real calls, dealing with endless issues and absurd expectations. Their metric system is designed to set you up for failure – even a 4/5 rating from a client is seen as a “detractor.” The “coaching” sessions are a joke, where all they do is nitpick minor issues, ignoring any actual work you’ve done well. Team leaders act like they’re just waiting to see you fail so they can tear you apart.
Cons
As for the “cons,” the list is endless. People quit every week, usually 3-5 out of each wave, and by the end of 3 months, out of 120 hires, barely 20-30 remain. And even those are constantly pressured to quit, so CGS can dodge paying them a final paycheck. The company has a disgusting support system – zero help from management, and you’re not even allowed to put a client on hold for over a minute, which is impossible. At the end, they’ll suggest you quit so they can avoid paying you. Team leaders and managers lie constantly, and they deserve to be sued for the way they treat employees. They’re parasites, only out to use and discard people. Nothing but revolting, lying worms that deserve every lawsuit coming their way.
1.0
Sep 13, 2024
Recommend
CEO approval
Business Outlook
Pros
Zero. Can't even compliment the people.
Cons
They tell you what you want to hear in the interview, and then change it all day 1. Make sure you ask direct questions about your hours, OT, etc. If you want to work over your scheduled shift every day and not get paid, be told the little things you try to do to improve your efforts are no good, and have zero training and expected to do the job day 1 "because we don'thave time to take notes, just do the work", then this job is for you.
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