Definity Claim Analyst reviews

terribly managed, no work life balance. adjusters are expected to be on queue taking calls all day, while somehow managing 150+ claims, and also get new claims assigned to them. there is no time in the work day to action all files, management expects employees to either work unpaid overtime, or simply fail at the job. they are setting you up for failure. additionally, they monitor every single thing you do, recorded calls, recorded screens, every single minute that you are not on a call will be recorded and a manager will message you asking why you aren’t on call, when you are simply finishing up work from either the previous call or the 150 claims you have. they need to hire many more people, but they won’t because they don’t care that everyone’s work life is complete hell. horrible experience, not sure if other insurance companies are similar, but i’d never work here again.