Pretty clothes, ugly company - Support Office Staff Aritzia Employee Review

1.0
Jul 21, 2014
Recommend
CEO approval
Business Outlook

Pros

The office is beautiful and the discount allows you to purchase their high priced clothing guilt-free. The new leaders in the organization are breathing new life into this stodgy old company. Aritzia focuses on hiring the best people and does a really great job of it. Most of the office staff have a high level of schooling and / or an exceptional career pedigree and it is great to work with people like this.

Cons

1) Uninspiring and dysfunctional leadership team. The amount of micro-management and the inability to lead others are sentiments often lamented upon by my colleagues. It is typical to see managers and executives working on junior level work, totally disregarding the needs of their teams. Of particular note are the executives who have worked their way up in the organization. They appear oblivious to their own shortcomings but would benefit greatly from leadership training and coaching. 2) Work / life imbalance. If you wish to move ahead at Aritzia, you should expect to work more than your contracted hours per week. Forty-five to fifty hours at an employee level and you would be considered average. Fifty-five to sixty-five hours average for management, more for everyone during peak business periods or if you wish to be recognized as for advancement. You may have above average pay when you get hired but when you factor in your expected overtime, the pay really is not that great. 3) Lack of technology. The company is in desperate need of technology to assist with data collection, manipulation, interpretation, storage, retrieval, and dissemination. Instead, employees do much of this non-value added work manually, which makes up a significant chunk of each employee's work day, management and executives included. 4) Lack of innovation and empowerment. This company is far behind the pack when it comes to innovation and it would take a radical change to get this company out front where it wants to be. It's not because of a lack of talent. In fact, there are some pretty exceptional people here. It's the culture of micromanagement (otherwise known as How We Work) that has stagnated the whole company. Empowerment does not exist here. Don't expect decisions to be made, for even the most simple problems, without exhaustive and belaboured efforts. Even then, all decisions will be made by someone at an executive level, most likely the CEO. In an office of 350+ employees, this creates bottlenecks and waste everywhere. Sadly, the top jobs are given to those who are great at creating reports using the right font, text size, and paragraph formatting.

Explore other reviews about Aritzia

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great team of girls to work with

Cons

- Quite boring during quiet hours - Discount for boutique associates isn't the same as sales associates

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

- competitive pay/higher than average pay - holiday pay/incentives - employee discounts

Cons

If you are offered an interview, your personality and attractiveness will matter more than your previous work experience. I came into the company with 5+ years of retail sales experience just to be constantly told that I was not ready to sell on the floor. If you decide to work here, just be prepared to be judged based off your looks 24/7, (and yes, if you’re a shopper, you’re 100% being judged as well.) As an employee, you will constantly need to keep track of your performance, and your numbers will be posted for all employees to see. This creates a very competitive and disingenuous work environment. It can get hostile. If you are just starting off, or at the bottom, management will work you to death and dangle better shifts or promotions over your head for you to prove yourself, just to turn around and outsource hire to fill the position, or not guarantee your scheduled hours. If you are injured on the job, disabled, become pregnant, or experience loss, I would just start looking for another job because they will not accommodate you, and will slowly phase you out and off of the schedule (even if you’ve been with the company for years). It feels like working at a sorority or being a part of a high school clique full of mean girls competing in a make-believe popularity contest. If you don’t subscribe to the cliquey-ness, be mentally prepared to be ostracized and left out of social events. And this is me barely scratching the surface when it comes to cons.

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