Concierge Advisor/Customer Service Representative - Concierge Advisor Aritzia Employee Review

1.0
Apr 11, 2023
Recommend
CEO approval
Business Outlook

Pros

-Discount. But employees can’t receive refunds for their purchase just exchange or gift card.

Cons

-Some people were getting shifts below 3 hours which is illegal in Ontario
. -Your schedule is not guaranteed, may be no shifts per week. -You have to push yourself so hard to the point where you feel physically ill
. -Have to handle three live chats at once, impossible to meet the standards (respond in under 1 min, wrap up in 5 min). -Micromanaged, someone will send you a DM if you go over your time limit.
 -Favoritism if you don’t have right “look”
. -Periodic layoffs ("no cause termination") but hiring constantly. I can only assume this is to be to remind employees that they're disposable and not to complain too much. People have been complaining the quality reviews are all over the place, now there are more layoffs.

Explore other reviews about Aritzia

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities for growth within brand with great starting salary

Cons

High stress and competitive environment

2.0
Jan 13, 2026
Recommend
CEO approval
Business Outlook

Pros

- The pay is higher than a normal retail job BUT they tell you not to communicate pay with your coworkers even though it’s completely legal to. They pay some employees a lot less than others and want to get away with it. - The clothes are fun and the discount is good (40% off and sometimes 70% off) - You will enjoy some of your coworkers and make good connections with clients

Cons

Where do I begin…. - They schedule you LAST minute. They only schedule ONE WEEK ahead. They don’t care about your work life balance. Sometimes we don’t even get our schedule for the next week until Tuesday/Wednesday. Incredibly unprofessional. - Micromanaging to the max - Managers use ChatGPT to communicate (zero empathy) - Managers are late to their shifts but get upset when you are 5 min late due to holiday parking or life in general - They really pressure you to make sales because they only care about money - Managers benefit off of your hard work and get bonuses when making sales goals but as an employee you get nothing - You only get hours based on the sales that you make -They treat the store like it’s a designer boutique when in reality it’s all polyester and basically one step above Forever 21 - There is a black out period during the holidays where you are worked to the bone and cannot request time off but management will take time off as they please - You will never be able to leave on time - You get 30 minutes to eat. That’s all. Even during a NINE HOUR shift. They don’t offer ten or even fifteen minute breaks

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