Pros
I'm speaking as a current employee. I want to preface this by saying that this is my personal experience working in the stores in a particular region. I'm sure there are regions in the country that don't operate as poorly as mine. I gave a fake location as to protect my identity and my coworkers. I am on the East Coast Pros -I have great coworkers. They're good people and hard workers -If you work in a high tier store with plenty of traffic you can definitely make some good commission of off home services, otherwise get accustomed to making minimum wage. You make diddly squat off of mobile services
Cons
-No respect or loyalty given to employees. I work in a district with a couple of stores totaling about 12 employees. The turnover rate is disgusting. I've seen so many people get fired for the dumbest of reasons (with no notice btw) or put down into part time positions in the last year. It makes me sick. People are dissapearing left and right. -Career progression does not exist. If you are starting from the bottom, you will never go up. You will not become a manager. They only want part time staff. People will leave due to stress or get fired, and you may have the opportunity to pick up some hours and take on some extra responsibilities that a manager would usually do. You will be expected to do these things without a raise in pay or any other incentive. You and your coworkers will work your butts off pulling full time hours, doing manager duties for free, and trying to keep up with your quotas. Only to never receive any recognition or incentive and then be thrown back down to 15hr shifts and treated like garbage. -DSMs and managers will always blame who ever happens to be below them. I've had to take many conference calls intended for managers and it is upsetting. Every issue with sales or store ops will be blamed on the sales associates. It's never the managers or DSMs fault. And how do they plan to resolve this issue? With PIPs and other scare tactics. Employees are supposed to be coached on a regular basis by Managers to help improve their sales techniques. Doesn't sound like a bad idea eh? If only they actually did this. You'll just get slapped with a PIP and wonder what you did wrong. -These smaller regions are completely dieing. Stores are being shut down with no notice and their employees are being let go. -Benefits are terrible if you're part time, which you probably will be. -It's all about services. They don't care about anything else. Hitting quotas are difficult and they also don't care how little traffic you may get. You are required to pressure everyone into mobile and home services. And I mean everyone. -Scheduling is very inconsistent. It can change with less than a days notice. I've heard management refer to one of the employees as unreliable because he couldn't pick up a shift on his off day. I could go on for hours but I think I've made my point clear. I'm sure retails a tough business. But this absolutely feels like the wrong way to go about it.