Best Buy Express reviews

3.7

76% would recommend to a friend

(613 total reviews)

Mirko Bibic

59% approve of CEO

55% positive business outlook

Best Buy Express has an employee rating of 3.7 out of 5 stars, based on 613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Buy Express employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

613 reviews
2.0
Aug 7, 2018

High Sales Pressure Job

Recommend
CEO approval
Business Outlook

Pros

I ultimately ended up quitting but some things I LOVED are the following: Comission I'd often get about $100-$200 per paycheque bi-weekly. You get comission on everything you sell but that can lead to animosity between co-workers. I often found myself getting aggravated when other associates would seemingly *steal* sales or get BIG ones. Hours The hours were JUST enough to not be considered ''Full-time'' even though I was doing over-time 40+ hours for two weeks...I was even told nobody got full time at my location to save the company from paying us FT Benefits. AKA Permanent Part-Time. Co-Workers I loved my co-workers to bits. A lot of amazing people got hired on and I was always so happy to train them and see them succeed . They were usually pretty supportive, chill and hilarious to work with. A lot of quiet time to work on homework if you're a student, or to simply go on your phone.

Cons

So obviously, since I quit, I did NOT enjoy the following. The pressure to sell and hit targets is unbelievable and as a person with anxiety , was unbearable if I'm honest. Targets were given based on hours you'd work. Increasing with more hours. We were expected to have discussions with EVERY (and I mean literally EVERY customer) whether they came in for Batteries, headphones, drones, literally anything in the store. It was very unreasonable and unnatural especially as we'd have VERY rude customers who wanted NOTHING to do with chatting to us and simply wanted to buy their item(s) and leave. They don't care about how many products you sell in store...at all. They look at how many Bell services you sell. I was hitting targets my first month and eventually couldn't handle having my job held over my head any longer and my interactions with customers critiqued. I found it very hard to *leave work* at the end of the day. Managers are FORCED to put HIGH pressure on the Sales Associates because if we weren't hitting targets, he/she would get fired. It's so unfortunate that The Source has become a literal front to just get harassed for services. You have targets for EVERYTHING - Email captures, cellphones, home services, consumer electronics. To be fair, I was warned during my interview that it would indeed be A SALES POSITION - I just don't think anyone realizes how much sales pressure there truly is. If you at ALL are apprehensive or nervous about PUSHING products, services on people do NOT attempt working at The Source. Do yourself a favor and actually listen to these reviews, as I did not. If you are somebody with ANXIETY do NOT attempt this job either. I recommend working at the source to SEASONED sales associates who already know how to push services and have no shame doing so. The most successful Sales Associates working at The Source (and this is discussed between co-workers all the time.) are the ones who are SHADY AND DIRTY sales people who lie to get sales.

1.0
Oct 12, 2017
Recommend
CEO approval
Business Outlook

Pros

I'm speaking as a current employee. I want to preface this by saying that this is my personal experience working in the stores in a particular region. I'm sure there are regions in the country that don't operate as poorly as mine. I gave a fake location as to protect my identity and my coworkers. I am on the East Coast Pros -I have great coworkers. They're good people and hard workers -If you work in a high tier store with plenty of traffic you can definitely make some good commission of off home services, otherwise get accustomed to making minimum wage. You make diddly squat off of mobile services

Cons

-No respect or loyalty given to employees. I work in a district with a couple of stores totaling about 12 employees. The turnover rate is disgusting. I've seen so many people get fired for the dumbest of reasons (with no notice btw) or put down into part time positions in the last year. It makes me sick. People are dissapearing left and right. -Career progression does not exist. If you are starting from the bottom, you will never go up. You will not become a manager. They only want part time staff. People will leave due to stress or get fired, and you may have the opportunity to pick up some hours and take on some extra responsibilities that a manager would usually do. You will be expected to do these things without a raise in pay or any other incentive. You and your coworkers will work your butts off pulling full time hours, doing manager duties for free, and trying to keep up with your quotas. Only to never receive any recognition or incentive and then be thrown back down to 15hr shifts and treated like garbage. -DSMs and managers will always blame who ever happens to be below them. I've had to take many conference calls intended for managers and it is upsetting. Every issue with sales or store ops will be blamed on the sales associates. It's never the managers or DSMs fault. And how do they plan to resolve this issue? With PIPs and other scare tactics. Employees are supposed to be coached on a regular basis by Managers to help improve their sales techniques. Doesn't sound like a bad idea eh? If only they actually did this. You'll just get slapped with a PIP and wonder what you did wrong. -These smaller regions are completely dieing. Stores are being shut down with no notice and their employees are being let go. -Benefits are terrible if you're part time, which you probably will be. -It's all about services. They don't care about anything else. Hitting quotas are difficult and they also don't care how little traffic you may get. You are required to pressure everyone into mobile and home services. And I mean everyone. -Scheduling is very inconsistent. It can change with less than a days notice. I've heard management refer to one of the employees as unreliable because he couldn't pick up a shift on his off day. I could go on for hours but I think I've made my point clear. I'm sure retails a tough business. But this absolutely feels like the wrong way to go about it.

1.0
Nov 28, 2016
Recommend
CEO approval
Business Outlook

Pros

You get some discounts on store items, Flexible for students, Commission is not more than fair (if you fairly sell), Not a lot of nice stuff to say about this job.

Cons

This is now another minion of Bell. You have to sell mobile and internet plans under a heavy pressure of an amateur management that gets replaced in a quick period of time. THIS IS NOT an easy experience, in-school student associate job like in Best Buy or Staples, you have to constantly meet sale targets. If you do not, you will have to kiss the exit after two months. Very high turn over rate, employees and managers come and leave the door more often than customers do. This will might happen to you, they hire a group of 5-10 "seasonal" associates without telling them that they are seasonal. And then fire them one after one in a period of two weeks and tell them the most unrelated excuses like "you spent too much time in the washroom". You get paid minimum wage plus some minimal commission. If you sell you can barely get 2 extra dollars to your salary a day. If you are a fresh grad who is looking for entry level experience in sales and technology and willing to take a risk of being fired within a few months then the job is for you. Otherwise, avoid the hundreds of applications you see from TheSource on job sites.

Viewing 1 - 3 of 613 Reviews

Glassdoor has 1,122 Best Buy Express reviews submitted anonymously by Best Buy Express employees. Read employee reviews and ratings on Glassdoor to decide if Best Buy Express is right for you.