So-so - Customer Service Agent British Airways Employee Review

3.0
Nov 8, 2015
Recommend
CEO approval
Business Outlook

Pros

• Travel Benefits: Very cheap prices for airfare and great deals for hotels. • Great Union: You always have their support! Quite a number of union reps in one station.

Cons

• Management could be much better. • Forever Understaffed: No matter how many people are hired, we always struggle to make ends meet. Always had to do more than one job at a time (baggage, check-in and gates all in one day). • Not a Fun Environment: Everyone's always stressed, including the managers. If the managers are stressed, the employees are stressed. Also, we can't even dress up for holidays to make employees seem more approachable to passengers; ie. Halloween or Christmas. I don't think it'll kill our image if we put on a fun costume for the kids and distribute candy or if we put Santa hats on and decorate our counters. • No More Full-Time Positions: It's all part-time shifts. You can't live off of part-time shifts in this economy.

Explore other reviews about British Airways

5.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good facillities , and advance company

Cons

The food on the airplane isn't good

4.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The job is really well paying

Cons

Long hours is really tiring

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