Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at British Airways. This rating has been stable over the past 12 months.

How satisfied are employees working at British Airways?

63% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (763) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 177 reviews)); "Great to travel and meet great people" ((in 162 reviews)); "Good benefits and discount travel" ((in 131 reviews)); "travel benefits are good for your self only" ((in 62 reviews)); "Great staff and it was great to have flexibility of a small company with the backing of a giant" ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 251 reviews)); "Low pay and not looked after" ((in 207 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 152 reviews)); "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." ((in 92 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 69 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

What are the top reviewed British Airways locations?

Toronto , Calgary , Mississauga , Winnipeg , Montreal , Dorval , North Vancouver , Brinka

Skip to content Skip to footer

Notifications

British Airways

Part of International Airlines Group

British Airways reviews

3.7

63% would recommend to a friend

(3,702 total reviews)

Sean Doyle

77% approve of CEO

60% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,702 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Nov 8, 2015

So-so

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

• Travel Benefits: Very cheap prices for airfare and great deals for hotels. • Great Union: You always have their support! Quite a number of union reps in one station.

Cons

• Management could be much better. • Forever Understaffed: No matter how many people are hired, we always struggle to make ends meet. Always had to do more than one job at a time (baggage, check-in and gates all in one day). • Not a Fun Environment: Everyone's always stressed, including the managers. If the managers are stressed, the employees are stressed. Also, we can't even dress up for holidays to make employees seem more approachable to passengers; ie. Halloween or Christmas. I don't think it'll kill our image if we put on a fun costume for the kids and distribute candy or if we put Santa hats on and decorate our counters. • No More Full-Time Positions: It's all part-time shifts. You can't live off of part-time shifts in this economy.

4.0

Feb 14, 2022

Very good experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cheap staff travel tickets . Can actually fly business class on a cheap fare Get to understand the aviation logistics, system and process Develop communication skills and be part of a worldwide team

Cons

Not many hours of work due to small number of operational flights

1.0

Jan 26, 2015

What a dead end job, full of nasty employees.

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Flight benefits, health plan, interesting environment sometimes.

Cons

All evening work, managers who cared only about themselves. Back -stabbing culture, filled with inconsistencies,lies,cover-ups, workplace sexual harassment, misleading information, politics, fighting,yelling. It took me a long time after I left this company to feel safe about flying again. Way too many "decision makers", and none of them could agree on anything. Failed promises, etc. etc...I could write a book on this place.

Viewing 1 - 3 of 3,702 Reviews

Jobs at British Airways

BA CityFlyer Logistics Controller

BA Cityflyer Accounts Assistant - Commercial, Customer and Reporting

Financial Reporting Analyst