Good experience overall with room for improvement - Anonymous employee CarMax Employee Review

4.0
Mar 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers and a generally positive work environment. Management is approachable and willing to help when needed. Good opportunity to build customer service and communication skills. Scheduling is fairly consistent and training is provided to help you succeed.

Cons

Workload can be stressful during busy times and staffing can feel limited. Communication from management could be clearer at times. Pay may not always match the workload or expectations. Opportunities for advancement can be somewhat limited depending on the department.

Explore other reviews about CarMax

5.0
Mar 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company and great people.

Cons

Can’t think of any cons.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
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