Not worth it unless you're upper management - Guest Service Agent Courtyard Employee Review

2.0
Dec 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits can be nice especially as full time or with dependents. Most guests are pleasant and staff worked well together.

Cons

The hospitality brand that my location was owned by seemed to care about profits over happiness of guests/staff. High turnover rate and you got base pay even with experience.

Explore other reviews about Courtyard

5.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Team-oriented Stable Hospitality-focused Growth-minded Flexible

Cons

Fast-paced Demanding Understaffed Repetitive Weekend-heavy

2.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The guests were always lovely, and made the job fulfilling.

Cons

Management was awful, no support from them. Favoritism, enabling one person something but not the other. No structure; expectations and rules change by the day. Upper management turns a blind eye to misconduct and abuse of all forms. No loyalty from the company to its employees. Wage theft, illegal time clock adjustments, sexual harrassment from superiors, hostile work environment, all condoned by upper management.

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