Most Reviews Are Fake - A Few Good People In the Office, That's About It - Sales Ebury Employee Review

2.0
Jun 26, 2020
Recommend
CEO approval
Business Outlook

Pros

If you get promoted (which is extremely difficult), you can get a trip to Spain for the company conference. I'd rather earn more money and pay for my own trip.

Cons

**They had us write fake reviews to combat how poorly the company was looking on here. We wanted to keep our jobs so a lot of us did.** They don't tell you hours are 8:00 to 5:30 when you start, thinking it's a normal 9-5. They also let you leave half an hour early if you've hit 2 straight hours of call time. Otherwise, there's very little incentive to do anything else in terms of prospecting. It's a call centre (only care about minutes) but they still make you wear a shirt and dress pants or a dress. No other ambition or initiative is recognized unless you're bringing revenue through the door. It's a highly competitive industry so your normal revenue is like $20-100 per deal and they expect you to hit $85,000 before they give you a raise. Pay is at the bottom of the market for the industry, and every other FX company typically pays $10-15,000 more with better brand recognition and a larger customer base, so sales are easier. The people in the office are nice, and I actually got along well with most of them but everyone mostly has this malaise because everyone knows the office is going nowhere. More tracking, more metrics, more pressure from management because there's more pressure on them. I'll give it to some managers who aren't snapping on the team daily because of how much pressure they're under. But really, nothing works because they shouldn't have entered the North American market. And when the office inevitably underperforms, the targets are even higher the next quarter. Head office continually makes promises of great revenue, amazing opportunities, promotions, and expansion into new territories but really the office sees one to two promotions per year and they're so insignificant that the person ends up quitting anyway almost immediately afterward. There is nothing bad to say about most of the people in the office. You'll probably make a decent friend or two, but if you're looking for career growth, a normal 9-5, opportunity, money, or even anything other than smile and dial this is the wrong company to join. They'll probably have some response about how successful their BD's have been historically but those are in massive markets like Paris and London. North America has literally zero opportunity, and any opportunity that does arise is usually given to a top performer from Germany, the Netherlands, or some other European office to appease them. North America is the armpit of this company and has never been a priority.

avatar
Ebury Response
5y
Thank you for taking the time to write a review, and we are sorry that you did not have a positive experience with us. We would like to assure you that we have never forced employees to write a Glassdoor review and this is in fact impossible to do as reviews are 100% anonymous. We follow a thorough recruitment process involving multiple interviews. In this process we would have explained the working hours, dress code and the nature of the work, however we apologise if you feel you were not told this information. Your point about the Canadian market being competitive is true, which can lead to stress and pressure. We appreciate that sales is a tough role that does require a lot of calls and this is not for everyone (especially true during these uncertain times). To help our Eburians deal with this stress, we have organised weekly virtual exercise classes including HIIT, Yoga and Guided Meditation. Regarding salaries and promotions, we have a strong meritocratic culture that rewards success, hard-work and achievements through fast career and salary progression opportunities. This is true for all Ebury markets including North America. To support employees progress their careers, we have provided extensive training sessions locally and globally and even increased these during Covid. We are continuing to see many people wanting to join Ebury Canada. We have taken your feedback on-board and would like to assure you that we are constantly working to improve the employee experience across Ebury.

Explore other reviews about Ebury

1.0
Oct 30, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Office in good location - Laptop with mouse & charger provided - Salary received on time

Cons

Worst management, toxic environment, very stressful job, you feel like a robot

avatar
Ebury Response
7mo
Thank you for sharing your feedback. We appreciate you acknowledging the positives but are deeply concerned by your experience of a toxic environment, This is unacceptable and opposes the supportive, inclusive culture we try to build. We take your comments seriously and encourage you to raise this directly through our internal feedback channels so we can understand more. If you are willing to discuss your experience further and confidentially, please reach out directly to your People Partner or at glassdoorfeedback@ebury.com Thank you
1.0
Jun 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Majority of people are great

Cons

Allows racism and sexism on a daily basis. Some managers would refer to women as b****, say that Asians eat rats, and use the R-word constantly. I was made fun of because of my race on a daily basis, and heard managers use mocking racist accents all the time.

5
avatar
Ebury Response
11mo
Thanks for taking the time to leave this review. You raise some extremely concerning points which we take seriously. As this was not raised during your employment, please contact us at glassdoorfeedback@ebury.com if you would like to discuss.
See reviews by: Helpful|Rating|Date|All